Joybuy Coupons & Promo Codes

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Joybuy FAQ

Why Does My Payment Need to Be Verified After I Have Successfully Paid?

International credit card fraud happens frequently, and additional verification can help to protect both customers and merchants. All payments on JOYBUY go through a verification process: Joybuy's system will automatically detect any unusual behavior. 

What Payment Methods Can I Use At Joybuy?

You can pay using the following methods: 

  • Credit/Debit Cards  
  • PayPal  
  • Yandex money/QIWI (For Russia)  
  • iDeal (For the Netherlands)  
  • EPS (For Austria)  
  • Sofort (For Austria and Germany)  
  • Giropay (For Germany)  
  • Dotpay (For Poland) 
  • POLi (For Australia)  

More payment options will be available on JOYBUY in the future.

If I Cancel the Order, Does the Refund Include the Coupon's Discounted Amount?

If you cancel an order, the refund amount will be based on the amount you paid.

What If I Selected the Wrong Size Or Model Of an Item But Have Already Placed My Order?

Please check the order status: 

  • If the order status is Awaiting Shipping, you can directly cancel the order and place a new order; 
  • If the order status is Awaiting Delivery, then your order can no longer be canceled. However, you can try contacting the seller for a possible solution.

What If I Selected the Wrong Size Or Model Of an Item But Have Already Placed the Order?

Please check the order status: 

  • If the order status is Awaiting Shipping, you can directly cancel the order and place a new order; 
  • If the order status is Awaiting Delivery, then your order can no longer be canceled. However, you can try contacting the seller for a possible solution.

Why Has My Order Been Suspended?

  • When an order is suspended, we will send you an email detailing the reason. 
  • You can also check the reason for the suspension from your account : My Orders > Check Details 
  • You can check suspended orders through Suspended Orders.

Why Can’t I Place an Order?

  • The item may have been taken down or there is no sufficient stock. 
  • Your account has purchased the same product repeatedly within 24 hours and the system detects that your account security may be at risk. 
  • Your shipping address includes non-English characters. 

How Do I Configure My Address?

You can enter multiple shipping addresses from My Shipping Addresses and select the one you use most often as your default address.

  • First, please place an order on the item you'd like to purchase in order to proceed to the payment page. 
  • From the payment page, you can configure your shipping address at the top and add your commonly used addresses. 
  • Please note that you can only add up to 50 addresses and they must be entered using English letters and numbers.
View All Joybuy FAQ