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Joyshoetique FAQ

What Payment Options Do I Have With Joyshoetique?

Joyshoetique accepts secure payments via PayPal, Visa and MasterCard. 

Will I Be Charged for Customs, Taxes, VATs, Or Other Extra Fee?

Joyshoetique does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.

What Countries Does Joyshoetique Ship to and How Long Will Arrive?

Joyshoetique ship products to countries around the globe. And it generally take three-to-five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by our merchants. Because Joyshoetique works with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately. 

Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.

How Do I Track My Joyshoetique Order's Progress?

Users are able to track orders by accessing "Orders" under the "Me" section. Then select "Order History" -> "Details" -> "Order Status." 

If you have any trouble tracking an order on your own you can contact a member of customer service department and provide your registered email address and/or order number. please send Joyshoetique an email directly at

How Do I Receive My Refund?

In the event you are unhappy with your order, Joyshoetique is able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, Joyshoetique will provide a 30% refund on your unreturned items. 

Tips: Please do not make returns directly to the address on the package received. Please only send to the address that customer service provided. Any return or exchange will be valid after accepted by customer service center.

What If My Orders are Damaged Or Defective?

In the unfortunate case that one of our products arrives damaged or defective, Joyshoetique offers full refunds. Joyshoetique will ask that you provide a photo of the product to customer service department so that Joyshoetique may work to process your refund request. Email Joyshoetique directly at

How to Contact Joyshoetique?

Customers' satisfaction is always first priority. If you have any questions, suggestions or concerns, please contact Joyshoetique at

Is Shopping With Joyshoetique Safe?

Joyshoetique was founded by people with nearly 10 years in the e-commerce industry. Joyshoetique will take your business seriously and, above all, want customers to be happy. Joyshoetique accepts a number of the most-trusted online payment methods available today.