If you are having trouble signing in or adding items to your shopping cart, please check that your web browser's cookies are enabled. Enabling your cookies will insure the ability to log in with your saved account information and place an order. If your browser's cookies are disabled, you will be unable to reach your account or purchase products from JTV.com. To find out more about enabling and disabling cookies, consult your browser's help site.
If you have still not received your item 10 days past the ship date, please contact the Customer Experience Team at (800) 550-8393. They will investigate and begin the claim process for you.
When you receive the claim form, please sign it and return it to us. The claim form is a legal, binding document used for our investigation purposes. We will begin processing your refund once we receive this form.
The “Waiting to Ship” status indicates that your order is being packaged and prepared for shipping. An order cannot be cancelled once it has reached this stage.
An order is placed on “UA” status when JTV is unable to obtain authorization from your credit card provider. For assistance, please contact Consumer Protection department at (800) 931-7001. Once the authorization is obtained, your order will be released for processing.
An order is placed on hold when JTV does not have the correct billing address for the credit card you provided. This situation can be resolved by contacting Consumer Protection at (800) 931-7001. Please give them the address where you receive your statement. Once this is resolved, your order will be released for processing. Also all E-check orders have a 7 day hold period.
Select Order Status at top of page. You will be taken to the Order Status page. To verify your identity in order to gain access to your order status you can enter your Order ID and the phone number used to place your last order. Click the 'View Order Status' button and Jewelry Television® will provide you with the latest update on your order.
Jewelry Television® currently accepts Visa, MasterCard, Discover, and American Express (and the debit cards backed by any of the previously mentioned companies), as well as PayPal and our own private-label retail credit card, Jewelry Television® Preferred Account.
No. You simply need to register on the Jewelry Television® website. If desired, you may have separate accounts in the system. However, each account must be registered with a different email address.
JTV understands that many people are reluctant to enter their credit card numbers in unfamiliar places online, but you can rest assured that your information is safe and secure with Jewelry Television®. JTV provide optimum protection for secure online transactions by using highly-encrypted, industry-standard Secure Sockets Layer (SSL) transmissions. JTV's SSL is consistently verified through VeriSign®. Click on VeriSign® logo to verify. Additionally, JTV is a Payment Card Industry (PCI) compliant merchant, and all data is stored on a secure server behind a firewall to protect against unauthorized access.
JTV at Jewelry Television® want you to be completely satisfied with your purchase. If you're not, send it back in its as-shipped condition within 30 days of receipt. Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your own protection, merchandise should be returned prepaid and insured via UPS, FedEx, or U.S. mail. Send all returns to: Jewelry Television®, Customer Returns, 190 Hayfield Rd., Knoxville, TN 37922. For your convenience, a pre-addressed return label can be found on the bottom front of your invoice. Shipping charges are nonrefundable.