Please re-use the same box in which you received the goods in order to ensure they reach us in good condition, and seal it with packing tape. You must include all the attached tags and labels of each item.
Yes, you may request a return within 14 days of receipt of goods by following the authorization procedure indicated on the Delivery Note and in the Returns and Refunds section of the Customer Care area.
For orders with discounted items, the discounted prices will appear on the invoice.
Prices on the website are inclusive of UK VAT at the prevailing rate of 20% if displayed in GBP (£) or EUR (€), and exclusive of VAT if displayed in USD ($). Regardless of how the prices are displayed through the website, VAT will be applied only to orders shipped to the UK and the rest of the European Economic Area, and will not be levied on orders exported to other destinations. Please be advised that shipments to destinations outside the European Economic Area may be subject to import taxes and duty fees based on your home country's regulations. These are outside our control. You will be responsible for payment of any such import duties and taxes.
No you don't need an account, although we recommend that you have one. As a registered user you will be able to track your order, ask for returns and save information which will make it easier to check out next time you order.