Monthly subscription boxes are ineligible for return.
KiwiCo accepts returns on Shop orders if the items are unused and not damaged. Returns must be made within 60 days of purchase for a full refund. All return shipping costs are the responsibility of the customer.
KiwiCo offers free regular shipping on all Store orders over $50! Regular shipping for smaller orders and expedited shipping rates vary by order size and location.
Free regular shipping for Store items is also available for active subscribers or when a subscription is purchased as part of the same order.
Store orders (non-subscription) will ship out within 2 business days from our warehouse in California. FedEx 2-Day orders placed by 9AM PST Monday-Friday will ship out the same day.
Shipping options vary by location, and include Regular Shipping (3-8 business day shipping time), FedEx Ground Shipping (2-5 business day shipping time) and FedEx 2-Day Shipping (two business day shipping guaranteed). Shipping time and price will vary by option selected and shipping location.
Besides the ongoing excitement and anticipation of fun monthly projects delivered to your door each month, there are other benefits to signing up for our subscription service:
Deluxe Subscriptions include a book shipment every month related to that month's crate theme. The Deluxe Subscription option is available for Koala, Kiwi and Tinker Crate subscriptions for an additional $9.95 per month.
KiwiCo has a couple of options to accommodate siblings:
KiwiCo group crates shipping to the same address to ensure that they arrive at the same time. KiwiCo ships the first crate of a new subscription as soon as possible, meaning that the first crates may ship individually if they were ordered separately. Subsequent crates are assigned to one of monthly processing dates based on the recipient's shipping address and crates for the same household will continue to ship together in the same box going forward.
Subscription crates ship anywhere in the United States, including Hawaii, Alaska, and APO addresses. Shipping for monthly and gift subscriptions is free in the U.S.