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Kobo FAQ

Can I Redeem My Kobo Super Points for an Audiobook As a Reward?

Yes, you can redeem Kobo Super Points for audiobooks as well as eBooks, once you’ve earned a minimum of 2400 points. You’ll earn Kobo Super Points every time buy an audiobook directly from our catalogue or are billed for your subscription, or on the purchase of three instant credits to top up your balance.

Can I Use a Gift Card to Purchase an Audiobook?

You can use a gift card to purchase an audiobook directly from the catalogue of Kobo. Gift cards cannot be used to cover the cost of audiobook subscriptions.

What Payment Methods Does Kobo Accept?

For monthly subscription plans, Kobo currently accepts Visa, MasterCard and American Express. For annual plans offering instant credits, Kobo also accepts gift cards, PayPal, Visa Checkout or store credit for either full or partial payments. Kobo will still require your credit card information on file even if using a different payment method for an annual subscription plan.

Can I Listen to More Than One Audiobook a Month?

Of course! If you’ve already exchanged a credit for an audiobook and finished listening to it, you can purchase three instant credits to top up your balance. You can also purchase the audiobook directly from our catalogue.

Why are Audiobooks Priced More Than Ebooks?

Although the text in both formats are often identical, audiobooks typically cost more than eBooks due to additional production costs. Please note that prices for audiobooks and eBooks are set by publishers, and not by Kobo.

How Large are Audiobook Files?

The size of an audiobook file will depend on its length. On average, audiobook files are 28 MB per hour, and most audiobooks run for approximately 10 hours, or 280 MB. The longer your audiobook is, the larger the file will be. Kobo recommends downloading your audiobook files over Wi-Fi to avoid incurring charges on your mobile data plan. 

Are Kobo Audiobooks Available to Customers Everywhere?

Currently, audiobooks are available to Kobo customers living in Canada, the United States, the United Kingdom, Australia, and New Zealand. 

What Happens to My Unused Credits If I Cancel My Subscription?

Once you cancel your audiobooks subscription, any unused credits will remain active for six months beginning from your cancellation date. This means you’ll have six months to exchange each credit for an audiobook from our catalogue. After six months, any remaining credits left in your account will expire.

What Happens to the Audiobooks In My Library If I Cancel My Subscription?

Nothing! Once you’ve exchanged a credit for an audiobook, it belongs to you for good, even if you cancel your subscription.

Can I Cancel My Subscription At Any Time?

Absolutely! You can cancel at any time without restrictions. To cancel your subscription, sign in on kobo.com and click My Account. Then, select My Subscriptions, where you’ll be able to cancel.