All Packages are inspected for damage before they ship from the warehouse. If your package has been damaged in transit, please contact Lacrosse Monkey immediately. Lacrosse Monkey must be informed of all shipping related claims within 48 hours after the package was received. Lacrosse Monkey does not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the damaged item.
Should your package be deemed Lost in Transit, please contact Lacrosse Monkey immediately. Lacrosse Monkey does not issue refunds for Lost Items. An item that was deemed to be Lost will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the lost item.
Please allow 1 to 8 days for the processing of claims for lost U.P.S shipments and up to 40 days for lost U.S.P.S shipments.
LacrosseMonkey.com® will automatically charge and withhold the applicable sales tax for orders delivered to an address in the state of California, Texas, or to any other state as required by law. If your credit card billing address is in the state of California and your ship to address is not, you will not be charged sales tax. An 7.75% sales tax is automatically calculated on the value of the merchandise as required by California State law. An 8.25% sales tax is automatically calculated on the value of the merchandise as required by Texas State law. For South Dakota, a sales tax is automatically calculated on the value of the merchandise as required by state law; the percentage varies by destination.
International shipments are generally subject to local import duties and taxes. Lacrosse Monkey is not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
LacrosseMonkey.com® accepts orders from and ships orders to anywhere in the world. Please note that due to restrictions set by the manufacturers we may be unable to ship certain brands outside of the United States. All prices listed on LacrosseMonkey.com are in US Dollars (USD). Charges drawn on international accounts may be subject to foreign transactions fees; these are not charged by LacrosseMonkey.com and may be in addition to the grand total of your order.
In some circumstances LacrosseMonkey.com® will arrange for the item to be shipped directly from the source in order to help you avoid a longer wait time (e.g. special order item, or in the unusual event that a backordered item is not expected to arrive at the warehouse within a reasonable time.)
Occasionally Lacrosse Monkey offers their customers the opportunity to pre-order products due to their limited availability and/or popularity. By placing a pre-order, you will be among the first to receive the latest items. When you place a pre-order, either over the phone or through the website, your order is placed on hold until the product arrives at our warehouse. Your credit card is charged when the order is placed. When the product arrives, your order is shipped within 48 hours. Your order may be cancelled up until your order is processed for shipping, but not after.
Delivery dates are estimates only and may be subject to change without notice. Estimates that we provide are based on the delivery dates the manufacture provides to us. Complications such as logistics, production delays and product shortages may arise. These factors are outside of our control. Please check the product you are interested in for the most recent delivery estimate.
There is no additional fee for placing a pre-order.
Once an order has passed the verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it hasn't been processed for shipping, and place a new order with a different shipping address.
Lacrosse Monkey accepts Visa, MasterCard, American Express, Discover Card, PayPal, United States Postal Service Money Orders and wire transfers. All prices listed on LacrosseMonkey.com are in US Dollars (USD). Debit cards are welcome but before making any large purchase, you may want to check with your card issuer to make sure you do not exceed your card’s daily or transactional limit. Please contact the team sales department for all purchase order inquiries. Gift Cards purchased at any of the MonkeySports SuperStore locations may not be redeemed on LacrosseMonkey.com. Lacrosse Monkey is unable to accept multiple payment methods for a single order through their website. If you need to use more than one payment method, consider splitting the items you desire in to separate orders or purchase E-Gift Certificates. Charges drawn on international accounts may be subject to foreign transactions fees; these are not charged by LacrosseMonkey.com and may be in addition to the grand total of your order.
Orders can be placed on the website 24 hours a day, 7 days a week. Do you want to email, chat or talk to a customer service representative? Lacrosse Monkey will welcome you to contact their customer service department to talk with their knowledgeable customer service representatives.