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Lady Vintage FAQ

I Need to Exchange a Dress. How Should I Do This?

If you need to exchange a dress, please read Lady Vintage's Returns Information. Please note that Lady Vintage is unable to reserve items for exchange, so would recommend re-ordering to secure the style/size that you require.

I Am an International Customer, and I Am Having Problems Placing an Order.

If you are using a credit/debit card from abroad, you may find that your card issuer puts a stop on the card for security purposes. Please make sure that you correctly enter your billing address, and CV2 code (the last three digits on the back of your card). If you continue to have difficulties placing your order, you may find that using the card through the PayPal payment gateway results in a successful payment. For full details of why a payment has been declined, please contact your card issuer.

Why Has My Card Been Declined?

All credit/debit card transactions are subject to validation checks and authorisation by your card issuer. Unfortunately, it is beyond Lady Vintage's control if the issuer of your payment card refuses to authorise the payment, but you will be notified of this immediately at the checkout. A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered here. For full details of why the payment was declined, please contact your card issuer.

What Payment Methods Do Lady Vintage Accept?

Lady Vintage accepts Visa, Visa Electron, MasterCard, Switch/Maestro, Solo, Paypal and Lady Vintage's Lady V London vouchers.

I Am Purchasing From Abroad, How Do I Know Which Size to Choose?

If you are not sure which size to order, Lady Vintage would recommend using the Size Calculator. All dresses do fit slightly differently, so please do check your measurements against each of styles. If you are still unsure about which size to order, please do Contact Us and Lady Vintage will be happy to help.

I Have Seen a Dress That I Would Like to Buy, But It’s Out Of Stock. When Will You Be Restocking?

Many of dresses are produced in small quantities, as Lady Vintage has limited amounts of fabric available. This means that often Lady Vintage is unable to produce more of a dress in a certain print. If a dress is due to be restocked, you will be able to select the option to "Inform me when back in stock". Unfortunately, if you do not see this option, then Lady Vintage will not be getting this particular dress back in stock.

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