Les Nereides has appropriate security measures in place to protect against the loss, misuse or alteration of information that they have collected from you at site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). Les Nereides always use industry-standard encryption technologies when transferring and receiving your personal information on site. Pages requesting personal information should always have one of these icons.
If you have any questions or concerns, feel free to drop Les Nereides a line.
EMAIL
customerservice@shoplesnereides-usa.com
TELEPHONE
240-479-2863
FAX
301.656.6465
MAILING ADDRESS
lesnereides-usa.com
7529 Standish Pl.
Suite 100
Rockville, MD 20855
If you would like to exchange an item for another color or size, please contact Les Nereides via email customerservice@shoplesnereides-usa.com or phone 240-479-2863 to ensure that the new item is available. Les Nereides will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. Les Nereides will ship the exchange to you at their expense (does not apply to international orders).
If you receive an item that is defective, damaged or incorrect, you must notify Les Nereides via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. Les Nereides will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
If you are not satisfied with your online purchase, please follow guidelines for returns:
Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
Every attempt will be made to process and ship your order the day it's received. Les Nereides will email you when the order is shipped. Les Nereides is unable to ship to APO/FPO or PO Box addresses.
Yes. Call anytime Monday thru Friday, 9am-5pm (EST) at 240-479-2863.
Placing an order with us is easy. Simply follow these steps:
Les Nereides loves a deal, but there are a few little rules:
Sales tax will be charged when applicable.
Les Nereides will accept American Express, Visa, Discover, and MasterCard. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.