All items must be returned within 30 days, in perfect condition, unused, unwashed and with the tag still attached to the item in all original boxes and packaging. This excludes Sale/Discounted Items, please see below for more information. Should any item(s) not be in perfect condition upon receipt, Lily and Lionel Ltd will not accept them.
To return or exchange an item, please fill out the enclosed form with your name, order number and return reason code, and place this in with your return items.
We strongly advise that all goods be returned via a recorded method of delivery (i.e. Royal Mail signed for, Royal Mail Special Delivery or via a courier) and that you get a 'proof of posting' certificate from your Post Office or carrier. This will cover you if the goods are lost in the post. Lily and Lionel Ltd will not be held responsible for any returns that do not reach us and you will remain billed for lost items.
Lily and Lionel Ltd does not cover the cost of returns (unless stated otherwise). To do this we would have to increase the price of our products and we don't want to cost you more money by doing this.