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Limeroad FAQ

What is the Estimated Delivery Time?

The estimated time of delivery is mentioned in the Item Description Page (where you can zoom and see the details of each item). It may differ from one item to another. Here is an explanation of delivery estimates:

  • Within 3-5 days : For all key metros (Delhi, Bangalore, Mumbai, Calcultta) & the warehouse the product is being shipped from, the delivery time will be 3-5 business days.
  • Within 5-7 days : For all areas serviced by reputed couriers & the warehouse the product is being shipped from, the delivery time will be 5-7 business days.
  • Within 10-15 days : For other areas, orders will be sent by Speed Post through the Indian Postal Service which may take 10-15 business days depending on the location.
  • Business days exclude public holidays, national holidays and sundays.

What Do the Different Order Status Mean?

Payment Pending Authorization: Your order has been logged and Limeroad is waiting for authorization from the payment gateway.

  • Payment Confirmed: Limeroad has received authorization from the payment gateway and is processing your order.
  • Pending COD Confirmation: Limeroad has received your order and Limeroad is now processing your order.
  • Order Shipped: Your order has been shipped out from warehouse and is on its way to your delivery location.
  • Order Cancelled: The order was cancelled

How Do I Check the Currency Status Of My Order (s)?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with To check the status of your pending orders, click on the My Account link in the top left of any page in store. This will take you to your My Account page, where you can click on the My Orders link to view the status of all orders. To view the status of a specific order, click on the "Order Number". After your order is shipped out from warehouse, Limeroad will send you a mail and sms with the shipping details.

What is a 3D Secure Password?

3D Secure is also known as "verified by Visa" or "Mastercard securecode". It is a free security service by VISA and MasterCard in partnership with card issuing Bank to secure your online Credit / Debit card transactions through the use of an additional password. This additional password is called 3D Secure password.

Is It Safe to Use My Credit/debit Card On Limeroad?

Yes, shopping at LimeRoad is 100% safe. All Credit card and Debit card payments on LimeRoad are processed through secure and trusted payment gateways managed by leading Indian banks.

Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on LimeRoad extremely safe and secure.

You can be assured that LimeRoad offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

How Do I Pay Using a Credit Card?

Limeroad accepts all VISA, Mastercard and American Express Credit cards.

To pay using your Credit card, you will need Credit card number, Card expiry date, 3 digit CVV number (Card verification value - found on the back side of your credit card) and online 3D Secure password.

After entering the card number, expiry date and CVV number on Limeroad, you will be redirected to the Bank's page for entering the online 3D Secure password.

How Do I Place a Cash-on-delivery (COD) Order?

Add items to your cart. Hit proceed to checkout. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery". Click to Place Order button, Once confirmed, you will receive a confirmation message on your screen.
To serve you better and provide fast delivery,  limeroad team may contact you (email / phone) for address verification. Limeroad any cancel your place order if Limeroad does not receive confirmation from your side in next 48 hrs form the time of order placed.

You will be required to make a Cash payment to Courier Partner, only at the time of delivery of your order.

Are There Any Terms and Conditions for a COD Purchase?

The maximum order value for a COD payment is Rs.25,000. You will have to pay the money to the delivery boy before you can open the package. Please note, Limeroad does not accept foreign currency as payment against a COD order.

Are There Any Charges When I Make a Payment On Limeroad?

There are absolutely no hidden charge when you make a purchase with LimeRaod. Enjoy free shipping on all orders.
All Cash-on-delivery (COD) orders will have an additional COD  charge of Rs.0.

How Do I Make a Purchase On LimeRoad?

You can make purchases using the following:

  • Credit Card (Visa/ Amex/ Master Card)
  • Debit Card (All leading bank debit cards)
  • Netbanking (All leading banks)
  • You can also opt for the Cash-on-Delivery (COD) payment method. With COD you can pay in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on LimeRoad.