Lonely Planet has made their online shop simple to use, but here’s a quick step by step guide to get you started.
After your order is placed, you will receive an email immediately with your order number and details of your purchase. It will also include download links for any ebook and chapter purchases you have made. Can't find it? Make sure you check your spam/junk folder as the security settings on your computer may have sent it there. If you have an account with us, you will also be able to access your purchases by logging in. You can also access your download links and view your order at any time via our Find Your Order page.
When you complete a purchase using your credit card in the Lonely Planet Online Shop your transaction will be processed by WorldPay, a secure and safe system that protects your credit card details. WorldPay is a major global leader in payment processing who has helped pioneer online payment processing for businesses.
Except as set out, shipping charges will apply for delivery of physical products purchased from the Online Shop. These shipping charges will be notified to you at the time of your purchase. Shipping charges are based on weight and distance and vary slightly from each of three main locations, being Melbourne (Australia), Colchester (UK) and Oakland (California, USA). By making a purchase, you agree that you accept the shipping charges that have been notified to you.
As of June 2018, standard shipping in Australia is tracked via Australia Post's eParcel service and costs $3.95 for deliveries anywhere in the country. Free shipping kicks in when you spend over AU$60.
Similarly, in the UK, USA, Canada, and Europe respectively, if you spend over UK£25 / US$40 / C$50/ EU€35 in any one transaction on products from our Online Shop, Lonely Planet will ship the products purchased in that transaction for free*.
For Visa and Mastercard: The three digit number that appears on the signature panel on the back of the card. For American Express: The four digit number that appears in the top right corner on the front of the card.
Depending on where you are in the world, your order from the Online Shop may be subject to a sales tax that is calculated up-front as part of your purchase and will be notified to you at the time of your purchase.
In addition, please be aware that the delivery of products to some regions may incur a customs/sales tax that is payable on delivery of the physical items that you have ordered.
Please be aware that purchases made from the Online Shop with VISA and MasterCard carry an international service charge for cross border transactions (i.e. where you are in a different country to the Lonely Planet company that you’re buying from, as listed in the introduction above)depending on the card issuer and type of credit card. This is generally between 1-3% of the purchase total, but it may be higher. It is your responsibility to be aware of the international service charges that your credit card issuer may charge. Lonely Planet does not take receipt of these fees so they are unable to refund them in any way.
You may purchase products from the Online Shop with the following credit cards: Visa, MasterCard, American Express and Visa Electron. You can also use PayPal. All purchases will be charged to your nominated card or account upon submission of your order. All credit and debit cardholders are subject to validation checks and authorization by the card issuer. Lonely Planet uses a payment processor called “Worldpay” to process your online transaction on their behalf.