Lonely Planet (US & Canada) Coupons & Promo Codes

Lonely Planet (US & Canada) FAQ

How Do I Place an Online Order?

Lonely Planet has made their online shop simple to use, but here’s a quick step by step guide to get you started. 

  1. Go to the Shop homepage. If you have an account, sign in at the top right of the page. Otherwise, you can browse and shop as a guest. 
  2. Select the country you are in (or the one you want any purchases delivered to) from the drop-down menu in the top right-hand corner of the page. If your country doesn’t appear on this list, we’re sorry but we can’t deliver products to you right now.
  3. Browse the site and select the products you want to view by clicking on them.
  4. You’ll be taken to the detail page of that product. To add a product to your cart, click the ‘Add to cart’ or 'Pre-order' and a mini-cart will appear on the top right of the page.
  5. Continue shopping by using the navigation, or the search function.
  6. Finished shopping? Just click the ‘Cart’ button at the top of the page. From here we recommend you preview your cart by clicking on YOUR SHOPPING CART at the top. Alternatively, you proceed straight to the checkout. 

How Do I Find My Order at Lonely Planet?

After your order is placed, you will receive an email immediately with your order number and details of your purchase. It will also include download links for any ebook and chapter purchases you have made. Can't find it? Make sure you check your spam/junk folder as the security settings on your computer may have sent it there. If you have an account with us, you will also be able to access your purchases by logging in. You can also access your download links and view your order at any time via our Find Your Order page.

Is It Safe to Use My Credit Card Online At Lonely Planet?

When you complete a purchase using your credit card in the Lonely Planet Online Shop your transaction will be processed by WorldPay, a secure and safe system that protects your credit card details. WorldPay is a major global leader in payment processing who has helped pioneer online payment processing for businesses. 

How Much Does the Shipping Charges Of Lonely Planet?

Except as set out, shipping charges will apply for delivery of physical products purchased from the Online Shop. These shipping charges will be notified to you at the time of your purchase. Shipping charges are based on weight and distance and vary slightly from each of three main locations, being Melbourne (Australia), Colchester (UK) and Oakland (California, USA). By making a purchase, you agree that you accept the shipping charges that have been notified to you. 

As of June 2018, standard shipping in Australia is tracked via Australia Post's eParcel service and costs $3.95 for deliveries anywhere in the country. Free shipping kicks in when you spend over AU$60.

Similarly, in the UK, USA, Canada, and Europe respectively, if you spend over UK£25 / US$40 / C$50/ EU€35 in any one transaction on products from our Online Shop,  Lonely Planet will ship the products purchased in that transaction for free*.

How to Find the CVC Code

For Visa and Mastercard: The three digit number that appears on the signature panel on the back of the card. For American Express: The four digit number that appears in the top right corner on the front of the card.

Can I Be Charged for International Sales Taxes

Depending on where you are in the world, your order from the Online Shop may be subject to a sales tax that is calculated up-front as part of your purchase and will be notified to you at the time of your purchase. 

In addition, please be aware that the delivery of products to some regions may incur a customs/sales tax that is payable on delivery of the physical items that you have ordered.

Are There International Transaction Charges?

Please be aware that purchases made from the Online Shop with VISA and MasterCard carry an international service charge for cross border transactions (i.e. where you are in a different country to the Lonely Planet company that you’re buying from, as listed in the introduction above)depending on the card issuer and type of credit card. This is generally between 1-3% of the purchase total, but it may be higher. It is your responsibility to be aware of the international service charges that your credit card issuer may charge. Lonely Planet does not take receipt of these fees so they are unable to refund them in any way.

What Forms Of Payment Does Lonely Planet Accept?

You may purchase products from the Online Shop with the following credit cards: Visa, MasterCard, American Express and Visa Electron. You can also use PayPal. All purchases will be charged to your nominated card or account upon submission of your order. All credit and debit cardholders are subject to validation checks and authorization by the card issuer. Lonely Planet uses a payment processor called “Worldpay” to process your online transaction on their behalf.