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Lulu & Sky FAQ

What Should I Do If I Receive a Different Item From the One That I Have Ordered?

If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.

Can I Book an Order for Delivery to More Than One Address?

Each order is shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.

What Do I Do If My Order is Received In a Damaged Condition?

If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.

What If I Am Not Available When You Deliver the Merchandise?

In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.

In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.

Can I Change the Shipping Address Of the Order?

You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.

Can I Cancel an Order On Lulu & Sky?

Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and take further steps.

is There a Limit to the Quantity That I Can Order?

No, there’s not limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation.

What Happens If Merchandise Ordered is Out Of Stock?

If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and the merchandise will not get added to the shopping cart.

What Happens If My Credit/debit Card Has Been Compromised While Making a Payment Online?

Lulu & Sky does not collect or store your credit card information. If you suspect any such thing, then please report this immediately to bank.

How Do I Make a Payment on Lulu & Sky?

Lulu & Sky accepts Master Card, Visa credit, Debit & Credit Cards. Lulu & Sky also has an option of net banking and Cash on Delivery.

What Type Of Products Does Lulu & Sky Sell Online?

Luluandsky sells fashion products for women and kids. This includes apparels, shoes, jewellery, beauty products, bags & accessories, watches and fragrances from renowned brands and private label.

How Do I Get a New Password?

Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.

How Do I Register on Lulu & Sky?

You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates and services from Luluandsky.