LXMI Coupons & Promo Codes

LXMI FAQ

How Can I Cancel My Replenishment Service?

You can cancel your replenishment service at any time by logging into your account dashboard on our website and selecting “My Replenishment Service” in the menu on the left. Click the link that says “cancel” for the product you would no longer like to receive through our Replenishment Service.

How Can I Edit and Check Balances Of My Replenishment Service?

You can check on your Replenishment Service by logging into your account dashboard on our website and selecting “My Replenishment Service” in the menu on the left.

How Long Do I Have to Make a Return to LXMI?

Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made within 90 days will be awarded LXMI store credit. Please note that LXMI is not responsible for refunds if packages are refused due to high duties and taxes, if packages can not clear customs because of restrictions, or if items are missing because they are confiscated by Customs

Will I Receive Tracking Information?

Orders are typically processed within 2 business days. You will receive an email containing tracking information once your order ships.

When Will My Order Ship from LXMI?

Please allow 2 business days for us to receive and process your order if items are in stock. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

Where Does LXMI Ship?

LXMI.com currently ships to the 50 states, Puerto Rico and Canada.

What Forms Of Payment Do LXMI Accept?

LXMI accepts all major credit cards as well as PayPal.

Is the Products Tested On Animals / Cruelty Free?

None of the products (nor the ingredients) are tested on animals. LXMI thoroughly tests their products on themselves before putting them through rigorous clinical testing as well.

When Will My Payment Be Collected?

Your credit card will be authorized upon placement of your order. Payment will be collected when your order ships.

What Should I Do If My Order Says " Delivered " But I Didn't Get It?

LXMI advises to use a shipping address where you can sign for delivery to ensure you get your order. Please check with your neighbors or USPS delivery person and email LXMI at [email protected]

Can I Use LXMI Products With My Makeup?

Yes! LXMI Crème du Nil is formulated to blend beautifully with your favorite makeup products, including powder foundations. Use Crème as the last step in your daily skincare regimen for a dewy, youthful canvas for your makeup. LXMI Pure Nilotica Melt is more of a buttery texture, so use under makeup only if your skin is thirsty and will absorb the product within minutes, or if you are looking to achieve more of a glowy (v. matte) effect.

Should I Use LXMI Pure Nilotica Melt and Creme Du Nil Together?

Absolutely. If you are over 35, live in a dry or harsh climate, or if your skin is simply in need of major hydration (as well as gentle pore exfoliation and antioxidant protection), LXMI thinks you will delight in the combined effects of LXMI's two hero moisturizers.

Does LXMI Offer a Complete Regimen?

Not yet. Unlike more traditional brands, LXMI didn't want to launch a collection of formulas all at once; instead, LXMI opted to focus on two signature formulas into which LXMI invested time, testing, and support. The direction of the beauty industry is changing. It used to be that consumers would shop at department store counters, and purchase the complete regimen the sales representative recommended. Today, item-driven accounts such as Sephora and QVC, as well as internet-based sites, blogs, and reviews, have changed the game, and now LXMI research on its own and customize LXMI own routines across brands, sometimes even incorporating mass and prestige products into the same daily regimen.