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Magiccubemall FAQ

What are the Available Shipping Methods Of Magiccubemall?

Magiccubemall offers regular air mail post and registered airmail post shipping methods for free. For larger or urgent orders, customers are welcome to choose EMS Express for faster delivery of products for a nominal upgrade fee to cover cost. The EMS upgrade option and fee information are available via a selection box on the shopping cart page before you checkout.

How are Tax and Customs Duties Handled Of Magiccubemall?

Because magiccubemall sends products from Hong Kong (a free port), there is nosales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from magiccubemall.

How Many Payment Methods Does Magiccubemall Accept?

Magiccubemall accepts credit card and Paypal as payment method right now.

If I Do Not Receive My Order Number, What Should I Do?

For less than 0.01% orders, due to network problem between Paypal and Magiccubemall's server, your order number may not appear in your magiccubemall account, please contact Magiccubemall's staff: [email protected] , Magiccubemall will check Magiccubemall's paypal account and confirm your payment and create the order for you manually. Please include your Paypal Email and transaction ID in it.

How to Apply My Store Credit on Magiccubemall.com?

For refunds, 98% of the time instant paypal refund is offered. However under certain circumstances instant refunds are not permitted by PayPal (e.g. over time limit, payer account issues, etc). 

Why the Shipping Cost is Free of Magiccubemall?

Magiccubemall ships the packages via Hong Kong Post Airmail. Magiccubemall's systems are integrated and Magiccubemall has partnership accounts with Hong Kong Post in order to make free shipping offers available.

How to Claim IPR Infringement of Magiccubemall?

If you find any products sold in Magiccubemall infringes your IPR, please contact sales manager via Email: [email protected]

How Long Can I Receive My Refund From Magiccubemall?

Refunds are processed within 1-5 business days, after you received Magiccubemall's confirmation on the cancelation.

What is My Order Status? and How Long Will It Take to Process My Orders?

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.

You can obtain your order status directly at the  Magiccubemall Account Manager   with your order number (or transaction ID) and e-mail address.