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Mark and Graham FAQ

How Do I Check My Balance Or Redeem a Gift Card, eGift Card Or Merchandise Credit Online?

To redeem, enter the 16-digit Gift Card number and the 8-digit PIN (both numbers can be found on the back of the card) at checkout, and the Gift Card value will be deducted automatically from your total.

Why Can't I Gift Wrap an Item At Mark and Graham?

Some larger items, and items sent directly from our vendors, cannot be gift wrapped. Gift messages can be included on the packing slip of any order at no extra charge.

Can I Send a Gift Message On Each Package At Mark and Graham?

Mark and Graham can only offer one customized gift message per shipping address. 

How Do You Calculate Shipping and Processing Charges?

For Front Door Shipping, shipping and processing charges are based on the merchandise total for each delivery address. If available, next day delivery incurs an additional charge.  

For Truck Delivery, unlimited flat rate shipping and processing charges are based on the distance from the warehouse to the shipping address, as well as order total.

What Shipping Options are Available At Mark and Graham?

The products are delivered in two ways, either:  

  • Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address 
  • Truck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes the Premium White Glove service and Unlimited Items for a Flat Rate fee

Can I Return a Monogrammed Item At Mark and Graham?

Unfortunately,  Mark and Graham does not offer returns on personalized products. Verify your monogram or personalization is correct before purchasing.

Why is the Price Of an Item In My Saved Shopping Cart Different From When I Selected It?

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

Can I Ship to Multiple Addresses From a Single Order?

When you checkout, you will be given the option on the shipping page to "Ship to multiple addresses."

How to Return At Mark and Graham?

  • Return by UPS – print a return label from the Returns Policy page and bring to a UPS location.  
  • For non-custom furniture and other oversized items, call Customer Service at 1.888.965.6275
  • Return to Stores – you can return non-furniture items to your local Mark and Graham store for free. 

When Can I Track My Order?

You can track your order 24 hours after it is placed.

View All Mark and Graham FAQ