Refund is paid within 5 business days of our receiving and approving your returned item. Refunds are in the form of original payment. Master & Dynamic does not refund overnight shipping or gift wrapping charges.
Master & Dynamic guarantees their products against defects in materials or workmanship for a period of two years from the date of original purchase on our website or from an authorized Master & Dynamic retailer or reseller. If you believe your product is defective within the warranty period, please contact us at [email protected] Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to us. Once your warranty is verified, you will be issued a return authorization and instructions for a return shipment. Please read the Warranty Policy for more details and exceptions.
You will be charged the quoted amount at time of checkout. VAT and Duties are not charged to you upon delivery.
Master & Dynamic currently ships to the United States, Canada, United Kingdom, and Europe. To change regions, simply click on the region icon near the Cart on the top right corner of the website and select from the list of shipping destinations.
Replacement Parts ship complimentary UPS Ground, or equivalent services in the other regions.
Please allow 5-7 days additional ship time for all orders containing monogrammed items. All monogrammed items are final sale and cannot be returned or exchanged.
Master & Dynamic offers complimentary shipping via FedEx Ground. Orders placed Mon-Fri by 1pm EST are typically shipped the same day. If you would like your purchase shipped via second-day or overnight, please select this option during checkout. An additional fee will be added to your purchase total.
Please contact the support team at [email protected] or call at 1-888-814-5411 immediately if you would like to make changes to your order.
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Your credit card will be charged within 24 hours from the time you place your order.
To check your order status, simply log into your account and click "Order History", or email the customer service department at [email protected]