As a manufacturer, Melissa and Doug does not typically offer to match the prices of other retailers. However, Melissa and Doug does regularly offer deals and promotions on their products. Please be sure to sign in to the site, check your account preferences, and check to see that you're signed up to receive their emails. Feel free to give Melissa and Doug a call at 1-800-718-5365 if you have any other questions.
At checkout, simply type the promotional code in the “Apply promo codes” field and select “Apply.” To apply more than one promotional code, enter the first code, then select “Apply.” Enter your next promotional code and select “Apply” again. Please note that certain promotional codes may not be combined.
For free shipping promotions, please also note that free shipping is applied to the order subtotal after discounts (and before oversized item fees, shipping fees and taxes).
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So many places! Melissa & Doug toys, crafts, and games are sold all over the country at independent toy stores, large chains, craft emporiums, gift shops, hardware stores, and more. Products can also be found at retailers in other parts of the world. To find a retailer near you, call Melissa and Doug at 1-800-718-5365.
Any credits on your account with Melissa and Doug will be refunded promptly. Melissa and Doug will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, Melissa and Doug will credit your credit card account.
Melissa and Doug will do their best to fulfill orders as quickly as possible, but if you need to adjust or cancel your order, please contact Melissa and Doug: 1-800-718-5365.
Please note that once you place an order for a personalized item, it may not be canceled.
Certain very large or very heavy items are subject to an Oversized Item fee of $10.50 (or $16.00 for a handful of SUPER oversized items).
Melissa and Doug will process and ship packages Monday through Friday by 1 p.m. (ET). At this time, Melissa and Doug does not ship on Saturday, Sunday, or holidays. Please note that most items (except those that require personalization) ship within one business day of successful payment processing.
If your order includes several items, they may ship separately and at different times. In order to deliver your purchases to you as quickly and efficiently as possible, items that ship from the same location are grouped together. This could result in part of your order arriving at a different time, but still within the expected delivery window.
Melissa and Doug will send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime by first signing in to our site then going to the Account Details section. Go to Order History, then Order Details to find information on the shipping method and the tracking number. Should you have any additional questions about your order please email Melissa and Doug at [email protected] or give Melissa and Doug a call at 1-800-718-5365.
Yes. Please enter either an APO or FPO in the “City” field. All APO/ FPO orders will be shipped at Value Shipping speed. Unfortunately, Melissa and Doug can’t offer Expedited Shipping to APO/FPO addresses. Please note that delivery dates for APO/FPO and P.O. Boxes are not guaranteed.
Domestically, Melissa and Doug ships to the 50 U.S. States, the District of Columbia, and Puerto Rico. Melissa and Doug will strive to get your purchase to you as quickly as possible. Most orders shipping within the continental U.S. arrive within 3 to 7 business days of successful payment processing. Please allow more time for personalized items and for orders shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses. Melissa and Doug does not ship to freight forwarder addresses.
The cost for shipping is determined by the value of your shipment, whether you are shipping outside the continental U.S. and whether your shipment includes any oversized items. Please see your shopping cart for the shipping charges for your order.
It’s the age-old (OK, maybe not that old) question for online shoppers everywhere! Melissa and Doug offers free shipping on orders over $49, excluding orders to Alaska, Hawaii, and other non-contiguous U.S. locations. Promotion code must be added in your cart at checkout to apply. In addition, free shipping is applied to the order subtotal after discounts (and before oversized item fees, shipping fees and taxes).
Also, certain very large or very heavy items are subject to an Oversized Item fee of $10.50 (or $16.00 for a handful of SUPER oversized items).
Melissa and Doug will design every toy to the highest quality standards, and to nurture minds and hearts. If your child is not inspired, give them a call and we'll make it right. The phone number is on every product! Please give Melissa and Doug a call: 1-800-718-5365 or email them: [email protected]