Milanoo Coupons & Promo Codes

Milanoo FAQ

Why Can’t I Use My Coupon?

A coupon may not work for the following reasons: 

  • The coupon has expired. Time limitations apply to some, but not all, coupons. 
  • Some coupons are only available when the price is over a certain amount. 
  • Some coupons can not be combined with other deals and discounts. Make sure you adhere to the rules of the coupon. 

Please double check all these possibilities before contacting our customer service team.

Which Items are Not Available for Return?

Products that are custom-made, lingerie, swimwear and used and damaged are not available to return.

How Do I Return a Faulty Item?

Under the premise of endeavor 100% of your satisfying product.  

In any case and unfortunate to receive message of dispute, please don’t worry, Milanoo will guarantee an easy return.

Milanoo shall offer you 14 days return merchandise guarantee as long as your order was received and accomplished.

How Long Will It Take for Me to Receive the Refund?

If you choose to take a Milanoo website coupon instead of a monetary refund you will receive it as soon as they receive the returned items. 

If you want the money returned to your account, the length of time it takes for you to receive your refund depends on the payment method you used to pay. Here are the expected times for receiving the refund after Milanoo has received the returned item: 

  • Credit card: 3-8 business days 
  • PayPal: 3-5 business days 
  • Western Union: 8-15 business days 
  • Bank wire transfer: 8-15 business days

Can I Change My Shipping Information After I Have Placed the Order?

Yes, you can change your shipping information at any point up until your order is shipped. Just inform of Milanoo of the new address and Milanoo will change it immediately. Please contact Milanoo here:

What Should I Do If the Delivery is Delayed Or Missing?

If your package has not arrived on time please firstly check with your neighbors and the local sorting office in case it was delivered when you were not present. If it has not been delivered please apply for RMA through your Milanoo account. Also, please fill in a ‘Non receipt of goods disclaimer form’ and email it to customer service team. You must sign the form by hand and then either scan it back onto the computer or take a photograph of it and send it to via email to customer service team here:

How Can I Track My Milanoo Order?

You will receive a tracking number and also a link to the courier website when your package is shipped. If you provided an email address to Milanoo when you ordered Milanoo will send it to this address when they receive it. It usually takes 1-2 business days for the tracking number to be released from the courier so please be patient. If after 3 business days you have not received an email and it is not visible in your Milanoo account please contact customer service team here:

What Customs, Duties and Taxes Will I Pay?

Milanoo does not add any hidden charges to your order. The price you see in the checkout is the price you will pay. However, there are certain things that Milanoo has no control over such as the possibility of paying taxes when the goods enter your country. 

Please note that all import taxes/ duties are the buyer’s responsibility. will accept no responsibility for customs costs incurred. 

Many countries do not charge import duties on private items, samples, and goods below a certain stated value, however you may find that you have to pay taxes when goods you’ve ordered from Milanoo arrive in your country.  

Obviously you will want this to be as low as possible, but CANNOT give you advice or information about tax rates and customs charges in your country.

You must ensure you find out about regulations in your own country before ordering from In most countries the actual origin of the goods (China) is not important; only the declared value of the goods and declared contents are relevant.

How Do I Check the Shipping Time and Fee?

The shipping time and fee is determined by the country Milanoo is shipping to. You can check this information by clicking on ‘Est. Shipping Time and Cost’ when you have placed the items in your basket.

What are the Accepted Payment Methods?

Milanoo has 4 accepted payment methods: 

  1. Credit and Debit Card
  2. PayPal
  3. Western Union
  4. Bank Wire Transfer

Will the Color Be Exactly the Same As the Photo On the Website?

There may be a slight difference between the color you receive and the color of the photo on the website. This is because of the difference in resolution between the camera and screen. It can make it seem a slightly different shade, however the difference will not be too big. This is unavoidable and Milanoo kindly remind you to keep this in mind when you are choosing your items.

What Else is In the Shopping Cart?

The shopping cart has many useful features such as, “Edit” your saved item without removing it manually, “Clone” the existing item if you'd like to have another one with a different size or color. Immediately pay for the order without logging in to Milanoo. Milanoo also recommend items based on your purchase in the “You may also like” section. You can also click on ”Use Coupon Code” to use any coupon you have!