A coupon may not work for the following reasons:
Please double check all these possibilities before contacting our customer service team.
Products that are custom-made, lingerie, swimwear and used and damaged are not available to return.
Under the premise of endeavor 100% of your satisfying product.
In any case and unfortunate to receive message of dispute, please don’t worry, Milanoo will guarantee an easy return.
Milanoo shall offer you 14 days return merchandise guarantee as long as your order was received and accomplished.
If you choose to take a Milanoo website coupon instead of a monetary refund you will receive it as soon as they receive the returned items.
If you want the money returned to your account, the length of time it takes for you to receive your refund depends on the payment method you used to pay. Here are the expected times for receiving the refund after Milanoo has received the returned item:
Yes, you can change your shipping information at any point up until your order is shipped. Just inform of Milanoo of the new address and Milanoo will change it immediately. Please contact Milanoo here: http://www.milanoo.com/help/Customer-Service-module-index.html#contactUs.
If your package has not arrived on time please firstly check with your neighbors and the local sorting office in case it was delivered when you were not present. If it has not been delivered please apply for RMA through your Milanoo account. Also, please fill in a ‘Non receipt of goods disclaimer form’ and email it to customer service team. You must sign the form by hand and then either scan it back onto the computer or take a photograph of it and send it to via email to customer service team here: http://www.milanoo.com/help/Customer-Service-module-index.html#contactUs.
You will receive a tracking number and also a link to the courier website when your package is shipped. If you provided an email address to Milanoo when you ordered Milanoo will send it to this address when they receive it. It usually takes 1-2 business days for the tracking number to be released from the courier so please be patient. If after 3 business days you have not received an email and it is not visible in your Milanoo account please contact customer service team here: http://www.milanoo.com/help/Customer-Service-module-index.html#contactUs.
Milanoo does not add any hidden charges to your order. The price you see in the checkout is the price you will pay. However, there are certain things that Milanoo has no control over such as the possibility of paying taxes when the goods enter your country.
Please note that all import taxes/ duties are the buyer’s responsibility. Milanoo.com will accept no responsibility for customs costs incurred.
Many countries do not charge import duties on private items, samples, and goods below a certain stated value, however you may find that you have to pay taxes when goods you’ve ordered from Milanoo arrive in your country.
Obviously you will want this to be as low as possible, but Milanoo.com CANNOT give you advice or information about tax rates and customs charges in your country.
You must ensure you find out about regulations in your own country before ordering from Milanoo.com. In most countries the actual origin of the goods (China) is not important; only the declared value of the goods and declared contents are relevant.
The shipping time and fee is determined by the country Milanoo is shipping to. You can check this information by clicking on ‘Est. Shipping Time and Cost’ when you have placed the items in your basket.
Milanoo has 4 accepted payment methods:
There may be a slight difference between the color you receive and the color of the photo on the website. This is because of the difference in resolution between the camera and screen. It can make it seem a slightly different shade, however the difference will not be too big. This is unavoidable and Milanoo kindly remind you to keep this in mind when you are choosing your items.
The shopping cart has many useful features such as, “Edit” your saved item without removing it manually, “Clone” the existing item if you'd like to have another one with a different size or color. Immediately pay for the order without logging in to Milanoo. Milanoo also recommend items based on your purchase in the “You may also like” section. You can also click on ”Use Coupon Code” to use any coupon you have!