Misook accepts returns of all unworn and unaltered merchandise in original condition, with original tags attached. Returns must be received within 60 days of the original ship date and must be accompanied by the completed return slip that came with your order. If you do not have the original return slip or UPS label, please include your name, address, email address, phone number, and order number with your return. If you elect to ship your return without the provided prepaid label, Misook is not responsible for the cost of shipping or any loss or damage to the product during transit.
Upon receipt with correct paperwork, returns are processed and refunded within 1-3 business days and confirmation will be communicated via email.
All returned merchandise must be in new and unused condition. To avoid damage to footwear, we recommend trying shoes on carpeted areas to verify sizing and comfort.
All orders are fulfilled by warehouse, located in Texas within 1-3 business days from the date of your order confirmation. Business days are Monday thru Friday, excluding federal holidays within the United States. All orders will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.
Misook will try to send out your order confirmation email within moments of you placing an order. If you do not receive an order confirmation email within 12 hours of placing your order, please check your spam to make sure it has not ended up there. If you are still unable to locate your order confirmation, please contact customer service team to retrieve the order information and ensure an order has been placed.
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.
Offers are valid on specific categories listed in the email as well as the fine print. Promotional codes cannot be combined with other offers or promotions. Offers are not valid at retail stores, boutiques, or other online retailers. To redeem discounts, promo code must be entered at online checkout. Taxes and shipping are excluded from discount. No adjustments to prior purchases. Not valid for cash.
Misook is happy to offer the option to pre-order new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page after a specific size is selected. Pre-order products are susceptible to unforeseen processing delays, so Misook unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.