Once you decide what you would like to redeem your Cashback rewards for, simply shop any items and add to your basket order. Once you have made all your selections, submit your order, at checkout you can view the amount that will be applied to redeem the cash back rewards available to you. (You will need to login into your Miss Awesome account).
First of all Miss Awesome is very sorry to hear that you've received an incorrect or faulty item/s. Please Contact Miss Awesome and let them know exactly what is wrong with your order within 30 days of receiving your order. Please remember to include your order number within your message as this will help Miss Awesome speed up the search for your order details so they can try to rectify the issue as soon as possible.
Miss Awesome.com doesn’t offer exchanges right now. What Miss Awesome suggest is that you return your item to us for a refund, and then place a new order to get the item/s of your choice.
Yes Miss Awesome does refund you what you paid for your order including the delivery charge. If you live in the UK, EU (European Union), and have cancelled your order in accordance with the Consumer Contracts Regulations, Miss Awesome will also reimburse your delivery charges if you paid them the for delivery. All refunds are made using the payment method you originally used to purchase your order.
100% RETURNS NO QUIBBLE MONEY BACK GUARANTEE, BUY WITH CONFIDENCE. As soon as your package arrives back at warehouse, Miss Awesome will send you an email and again once they have processed your refund. Kindly note that it can take 3 working days for the payment to show on your account, exact time scales how long, depends on your card issuer after the refund has been processed.
Miss Awesome aims to process your return within 1 day of receiving it, it can take 5 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Once they have received your return highly trained staff will ensure all necessary steps are taken to ensure the returns are handled as smoothly as possible, Miss Awesome will check the item/s once their checks are complete we’ll refund your credit/debit card. The refund should appear on your card that you made the purchase with, within 3 working days, exact time scales how long, depends on your card issuer. Miss Awesome will send you an email confirmation as soon as your parcel arrives back at their warehouse, and again when they have processed your refund.
To help prevent fraud, Miss Awesome uses a 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance. 3D Secure authentication requires the cardholder to register their card the first time they try to purchase goods and services from an enrolled merchant, and the details they provide will be used to authenticate any future purchase from any enrolled member merchant. Cardholders are strongly encouraged by card issuers to deal online only with 3D Secure registered merchants.
The following payment methods are accepted on MissAwesome.com: American Express, Visa, Visa Debit/Delta, MasterCard, Maestro UK and Maestro International and PayPal. Unfortunately, Miss Awesome is unable to accept payment by cash or cheque for online orders.
Yes you can very easily change your email address, please log into your account using your current email address, and click on Edit Email Address/Password under Account Details. Once you've made your changes, please continue and your email address changes will be saved.