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Mr Button FAQ

I Have Placed My Order. What Next?

Sit back and relax! Once your order is confirmed, Mr Button will share the order id and tracking details via E-mail/SMS. Click on TRACK ORDER to get real time status of your order.

If I Receive a Wrong Product, Can I Get It Replaced?

Mr Button takes utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request on [email protected] You will also have the option to choose refund for the product.

Which Courier Company Will Deliver My Order? is It Possible to Choose My Preferred Delivery Partner?

To ensure smooth & safe delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the delivery details via e-mail/SMS.

What Should I Do If I Find My Package Opened Or Tampered With Upon Delivery?

Mr Button believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by mail on [email protected]

What is Order Verification? Why is It Required?

Order verification is done by mrbutton.in for all cash on delivery orders. It is a backend process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer.

I Bought a Product But It Does Not Fit My Size, Can I Get It Replaced?

Yes, You can surely replace the order. For replacement, you can create Replacement request or drop us a mail at [email protected]

I Have Requested a Replacement, When Will I Receive It?

Once you have raised a replacement request, Mr Button will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the new order confirmation.

What If I Choose to Have My Order Replaced and the Product is Sold Out?

Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.