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Musicnotes FAQ

What Does Musicnotes.com Do With the Information I Give Them?

Musicnotes is strongly committed to protecting your privacy. The information they collect about you is used to process orders and personalize your shopping experience. 

When you order from Musicnotes, Musicnotes need your name, address, email address, credit/debit card number, and credit/debit card expiration date in order to charge for and deliver your selections. Your credit/debit card information is encrypted during processing and is not stored permanently on our computers. All customer information is stored on systems protected against unauthorized access. 

Musicnotes.com does not rent, trade, or sell the personal information you give them. Musicnotes may provide aggregate statistics about their sales, website traffic patterns, and site visitors to reputable third parties, but this data cannot be identified with any specific individual. In special circumstances, Musicnotes.com may release personal information to law enforcement agencies if necessary to comply with the law or protect the rights, property, and safety of Musicnotes.com, users, or others. By using the website, you consent to the collection and use of this information by Musicnotes, Inc.

What is the Privacy Policy Of Musicnotes?

Musicnotes is strongly committed to protecting your privacy. The information they collect about you is used only to process orders and personalize your shopping experience.  

When you order from Musicnotes.com, Musicnotes need your name, address, e-mail address, credit card number, and credit card expiration date in order to charge for and deliver your selections. Your credit card information is encrypted during processing and is only retained on theirr server if you specifically request Musicnotes does so. All customer information is stored in a secured database, only accessible to employees with access rights to this information 

Musicnotes log all their web site's traffic, including pages visited, web browser used and originating IP address. Musicnotes will keep these logs on a separate, secure system, with access restricted to our system administrators. Musicnotes use this information for troubleshooting and support. For instance, if you report a problem, Musicnotes may search their logs to diagnose what happened to you.  

Musicnotes also save what searches our shoppers perform, but they do not save which customer did each search. Musicnotes use this information in aggregate for internal marketing research.  

Does Musicnotes Offer a Secure Shopping Environment?

Musicnotes.com is designed to provide a safe and secure shopping environment. When you access account information or place orders, the systems work with the browser software on your computer to establish a secure, encrypted connection using an Internet-standard technology called SSL. This encrypted connection prevents information from being intercepted as it travels the Internet between our systems. Internet Explorer, and all major browsers use SSL to protect transactions. You can verify that you are viewing a secure web page by checking your browser's lock icon — on a secure page the lock will appear in the "locked" position. 

Your credit card information is immediately sent through a secure connection to our credit card processor and is only retained on our server for a maximum of 24 hours after your transaction has processed, unless you choose to store your payment method for future purchases. 

During checkout, Musicnotes offers customers the opportunity to save their credit card numbers for streamlining future purchases. Saved credit card numbers can be deleted from your account at any time. All credit card numbers, even the ones scheduled for deletion are kept in an encrypted form with full PCI compliance.  

Musicnotes will only transmit credit card numbers to trading partners with your explicit consent.  

If for any reason these systems fail and unauthorized charges are made to your account, the Fair Credit Billing Act stipulates that your bank cannot hold you liable for more than $50 of fraudulent charges. This protection applies only to credit cards (not debit cards) issued under the laws of the United States of America. Credit cards issued in other countries may afford similar protection.

Does Musicnotes Only Sell Your Products Online? Does Musicnotes Has Any Stores I Can Visit?

Musicnotes.com is an online-only store. Musicnotes does not have any physical store locations. This allows Musicnotes to have a larger inventory than traditional stores and to focus 100% of our attention on providing you with a superior online shopping experience.

How Large is the Musicnotes Catalog?

The Musicnotes library includes several hundred thousand pieces of digital sheet music from Alfred Publishing, Hal Leonard, Mel Bay Publications, BMG, BUG, Disney Music Publishing, Universal Music Publishing Group, Peermusic, Twentieth Century Fox, Sony/ATV, Word Music, and EMI Christian, with hundreds of new titles added each week.