If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. NastyDress do not add taxes, VAT, duty, or any other hidden charges.
Due to customs regulations, please note that NastyDress is unable to list purchased items as a gift or state an amount lower than the actual product price.
When your items have been dispatched, Nastydress will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and Nastydress will update the tracking information on your account.
The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, Nastydress will work on the issue until there is a positive solution.
Once you have placed an order, the shipping method should not be altered. However, you can still contact Customer Service Department at support.NastyDress.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.
For your protection, Nastydress conducts random payment verification procedures to confirm your transaction safety. Therefore, orders may be on-hold for this issue. Your items will be shipped out once our payment verification is completed and your future purchases will be processed in highest priority.
Once your payment has been received, Nastydress will send you a notification email to inform you about the order. You can also visit NastyDress.com and log into your customer account to check the order status at any time. If NastyDress has received payment, the order status will show "Processing".
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact Customer Service.
Department at support.NastyDress.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, Nastydress will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
Every website occasionally experiences consignments with minor size issues or feature some items which are out of stock. Nastydress can not fully avoid this problem for overseas shipping of goods. Nastydress's advice is to submit payment for your orders as soon as possible so Nastydress can provide our related services quickly. If some of your ordered products are out of stock, Nastydress will notify you within 3 working days.
Please sign into your NastyDress account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.
Please follow these instructions:
Check your login details. Your login username is the email address you used for registration.
If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.
Please make sure that your web browser accepts cookies.
The NastyDress.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.
If you are still unable to access your account, you can contact our Customer Service Department at support.NastyDress.com and indicate the problem. We will assign a new password for you and you can change it once you log in.