Shipping charges are only refundable in the case that Needink.com makes a mistake and send you an incorrect shipment. All other returns or exchanges will not have the shipping charges reimbursed. For orders that receive free shipping, full purchase price of the product will be refunded minus $4.95 shipping cost.
Needink.com accepts the following credit cards:
You may place your order using your PayPal account.
Refunds are issued 2-3 business days after Needink.com has received your products.
Please note: After the refund has been issued by Needink.com's office, it may take a couple of days for customers to be able to see it on their credit card statements. Customers may contact their bank to verify the refund.
If you need to cancel your order, please do it as soon as possible and before the order has left warehouse. Needink.com has several pick-ups during the day, once the package has left the warehouse it cannot be called back. You will have to receive the package and follow the return/exchange policy. The shipping cost will also be deducted from your refund.
Needink.com feels that one year is a reasonable time for customers to return or exchange the cartridges if they’ve encountered any problems or if they are not 100% satisfied. However, due to the nature of the product and other factors that may affect the cartridge such as storage or room temperature, etc... Needink.com is unable to honor any exchanges or refunds after the one year warranty has expired. THERE WILL BE NO EXCEPTIONS.