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Nusatrip FAQ

Do I Need to Confirm My Airline Booking?

Once your flight is booked, there is no need to reconfirm. When the booking process is complete, an email with details of the confirmed booking and containing the information needed to check in for the flight will be sent. Booked Itineraries can be viewed online by log-in with your account and going to "My Bookings". If no confirmation is received, please contact Nusatrip.com. 

Nusatrip strongly recommend that you reconfirm your flight's departure time and terminal at least 24 hours before departure. This is to ensure that you are aware of your current schedule as airlines do sometimes change flight numbers, departure/ arrival times, as well as terminal. Reconfirmation is done by calling the airlines directly.

How Do I Get a Boarding Pass?

Your boarding pass will be issued by the airline when you check-in for your flight online or at the airport. You can also check-in online, up to 24-hours before flight departure, and print the boarding pass. To check-in online, you will need the airline confirmation code, available in your itinerary. You can also get your boarding pass from the check-in counter when you arrive at the airport.

How Do I Know My Booking Has Been Successful?

When payment is confirmed and the booking process complete, an itinerary will be displayed on the site with all the booking information, including your itinerary code needed for check-in purposes. A thank you letter will be sent to your email, followed by another email with all your itinerary details. If you fail to receive the email, please call Nusatrip.com.

What to Do If I Miss My Flight?

If you miss your flight, take your boarding pass, ticket, or reservation confirmation to the airline ticket counter at the airport to ask for assistance. Some airlines may put you on stand-by for the next available flight.

How Long Does It Take to Process My Refund?

Nusatrip.com efforts persistently to process your refund as quickly as possible. Because the payment process can vary for each reservation depending on the airline, hotel and/or travel vendor, the time for a normal refund credit to appear in your account depends on the product being refunded. Please note that occasionally, a credit could take up to 30 days depending on your bank. You will receive an email when the refund has been processed.

How Do I Know That My Credit Card Information is Safe When Booking With Nusatrip.com?

All payment transactions use the highest level of encryption. Nusatrip.com does not save any credit card number. All credit card transactions at Nusatrip.com use 3-D Secure as an extra security protection for all payments (if your bank has activated it).

Will I Be Charged a Night's Stay If I Miss My Reservation Or Arrive Late?

If you miss your reservation or arrive late, you could be charged a penalty fee by the hotel, depending on their cancellation policy stated in your itinerary. Please note that if you fail to notify the hotel about a late arrival, your reservation may be canceled. In this case, Nusatrip.com Customer Support can not be of help, as it is the guests own responsibility to contact the hotel related to late check-in.

How to Change a Flight Reservation?

Before approving your flight booking, it is advised to check again that the dates of departure and destination are appropriate to prevent any mistakes. After the payment has been confirmed and the itinerary appears on screen, there is no chance to change the online booking. If you need to change your flight booking, please call Nusatrip.com (Alternatively, you can call the airlines' local office directly). For amendments, Nusatrip will check any availability on the dates and flights you wish to travel on. If the ticket needs to re validate/ re issue, you may incur fare difference and airline fees. For ticket reissues, the newly issued ticket will be an electronic ticket.

How to Cancel a Flight Reservation?

If you need to cancel your flight booking, please contact Nusatrip.com Customer Support. Depending on the cancelation policy stated in the itinerary, you may be charged a cancelation fee. Changes and cancellations are subject to the rules of the fare that you purchased. Nusatrip will first review the fare conditions, as some tickets are non-refundable in nature.

Is It Safe to Buy On NusaTrip.com?

NusaTrip is a fully licensed travel agency company. The company is registered in Jakarta and is a member of ASITA (Association of the Indonesia Tours and Travel). Nusatrip is part of the GLB group (PT. Gema Lintas Benua), a diversified group of companies focusing on investment in several industries in Indonesia. GLB business units operate this various industries : Telecommunication, Energy, E-commerce, EPC and Property.