Our Social Collective Coupons & Promo Codes

Our Social Collective FAQ

What Should I Keep Away From My Jewellery?

Always remember that your jewellery should be the last thing you put on and the first thing you take off when dressing.

Your jewellery is particularly susceptible to damage from the effects of chemicals present in perfume, hairspray, make-up, nail polish remover, body oils, sun tan lotion and deodorant.

Do not keep jewellery in direct sunlight as prolonged exposure to sunlight can cause many gemstones to fade and lose their colour. Amethyst, rose quartz, chalcedony and smokey quartz are just some of the gemstones that can become paler from exposure to sunlight.

How Should I Take Care Of My Jewellery?

Always store your jewellery pieces individually, preferably in a pouch so that they don’t rub together, scratch or tangle. Particular care should be taken with gemstones to ensure that they do not knock against one another when stored. Also remember to keep your chains fastened so they don’t become tangled.

Take care to avoid extreme humidity or heat as this may cause tarnishing. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place. With time and wear, sterling silver will naturally become oxidised and eventually tarnish. Storing silver jewellery in a sealed plastic bag or airtight box when it is not being worn will keep out the air that causes oxidation.

What is the Returns and Exchanges Policy Of Our Social Collective?

You have 28 days to return an item from when it’s delivered (but please remember to provide proof of postage). Of course Our Social Collective has no problem with you trying on your items, but please don’t wear the, because if anything is returned to Our Social Collective worn or in an unsuitable condition, Our Social Collective won’t be able to give you a refund and Our Social Collective may have to send it back to you.

What is the Policy Of VAT?

VAT (at 20%) is included on all orders within the UK & Europe, and is included in the listed retail price.

What Payment Methods Do Our Social Collective Accept?

Our Social Collective accepts all major payment methods including Visa, Visa Debit, Mastercard, Maestro, Electron or Apple Pay, Amazon and PayPal.

What is the Payment Services Of Our Social Collective?

Payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered a pre-order item the payment will also be taken at the time of ordering.

Is There Any Order Confirmation Information?

If you can't find your Order Confirmation email, please check your junk mail or spam folders. Otherwise contact our Customer Service on email via [email protected] and we will be able to re-send your confirmation email to you for your reference.