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4 Wheel Online PartsGeek FAQ
When Will I Get My RMA Number?
Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact PartsGeek as there may be an issue with your return.
Do PartsGeek Charge Sales Tax?
PartsGeek charges 6.625% sales tax in the state of New Jersey.
How Should I Ship Back My Return?
- Check that all of the parts you wish to return are included in your RMA e-mail.
- PartsGeek strongly recommends that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
- All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
- Please make sure to clearly write the correct RMA number on the outside of the shipping box.
- Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
- All returns are freight prepaid by the customer. PartsGeek does not offer return shipping reimbursement regardless of the party at fault.
How Do I Pay By Check Or Money Order?
All checks and money orders should be payable to Parts Geek, LLC. You can mail your check/money order to: Parts Geek, LLC, 777 Route 70 East, Suite G-103, Marlton, NJ 08053. Please do not mail a check or money order without first obtaining a quote/invoice number from our sales department. Please write the order number on your check.
Can I Cancel My Order At PartsGeek?
PartsGeek does not accept order cancellations because they often package products within an hour of ordering which is why they don't have the ability to cancel orders. PartsGeek begins the order process as soon as the order is placed.
What Happens If I Refuse My Order?
If you refuse your order you must send us a support ticket as soon a possible to inform PartsGeek that you refused your order. Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 3 weeks)
When Can I Expect to Receive My Order?
Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. Truck freight orders are usually delivered in 7-12 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number.
Overnight and 2-day delivery is not guaranteed, if you select overnight or 2-day shipping that only means that arrangements will be made to ship it out using that service. Please be aware that overnight orders placed on Friday will be delivered Monday with the exclusion of a holiday. PartsGeek does not offer delivery on Saturday, Sunday or holidays.
How Do I Track My Package At PartsGeek?
Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you provided at the point of sale.
How Do I Contact PartsGeek?
- To place an order call 1-800-541-9352
- The fax number is: 1-856-552-0349
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