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Perfumania FAQ

Can Mail Customer Orders to a Perfumania Retail Store for Pickup?

No. can only ship directly to the customer. One of the main reasons behind's ability to offer deep discounts is our efficient business model. It is more cost effective to ship orders directly to you, your family members, or friends. Perfumania do not ship customer orders to Perfumania, Inc. stores for customer's pick-up.

Can Locate and Obtain Specially Requested Items for Their Customers?

You are welcome to send Perfumania your fragrance request by email to or call customer service department at (866) 557-2368 between the hours of 9am to 5pm Eastern Standard Time to make a special request. Perfumania will do our best to locate the requested product and notify you when it becomes available.

Does Deliver to International Destinations?

Yes. Perfumania currently delivers to Canada (excluding the Northwest Territories, Nunavut and the Yukon Territory.)

Does Sell Customer Information Or Customer Lists to Other Companies?

No. All information submitted to remains confidential. Customers can be assured that Perfumania does not sell any of the provided information to other enterprises, nor does Perfumania transfer information to other enterprises for marketing purposes.

Why is It That the Customer is Required to Give Their Billing Address When They No Longer Reside At That Residence, Or Do Not Wa

One of Perfumania's policies is to verify the cardholder's name and billing information, thus minimizing the number of fraudulent purchases and thereby protecting both customers and Perfumania. Reducing fraud makes it possible for us to lower Perfumania's prices.

Will the Customer's Order Be Sent to Their Billing Address?

All orders will be sent to the address that the customer has listed as their shipping address.

How Long Will It Take Before Orders are Processed and Shipped?

Once payment has been confirmed, most orders are shipped on the following business day except for UPS 2nd Day and UPS Next Day orders received by 12:00 p.m. (EST) on a business day that are shipped on the same day.

are Customers Required to Pay the Shipping Charges for Items That are Being Returned?

Yes, the customers are required to pay for any items returned to Perfumania. Perfumania may refund shipping costs if the return is a result of's error.

What is's Policy On Issuing Customer Credits for Returned Merchandise?

Once it is determined that the returned merchandise is in a resellable condition, Perfumania will then issue the customer credit for the merchandise.

Once Packages Have Left's Premise, Who Has the Responsibility for Product Delivery?

Once merchandise has left's premises, the responsibility for safe delivery is with's carrier . On behalf of its clients, will seek recourse from the carrier in the event of loss or damage and subsequently refund all missing or damaged products.

How are the Products Delivered?

Perfumania currently uses UPS Surepost and UPS Mail Innovations to ship to the contiguous 48 United States, Perfumania ships via UPS Ground to Alaska, Hawaii and Canada. Perfumania also offers expedited shipping via UPS 2nd Day and Next Day services to United States addresses. Orders to Canada are only delivered via UPS ground shipping.

Can My Order Be Delivered On the Weekend?

No, the services Perfumania uses do not deliver packages on weekends.

Can Customers Return Items Purchased Over the Internet to the Nearest Perfumania Retail Store for an Exchange Or Credit?

Yes. You may return your order to any one of our Perfumania Retail Locations in the U.S. and Puerto Rico. Please bring your original Order Confirmation that you received when the order was placed.

Does Sell Imitation Brands, Old and Or Used Products? does not carry or sell any imitations, old, or used items. All of products are the same quality you would expect to find at the leading department stores.

How is It That is Able to Carry Certain Items That Cannot Be Obtained Anywhere Else?

Traditional retail stores are restricted in the variety of items they are able to stock, because they are catering to a specific demographic area. However, has a much more efficient inventory model that makes it cost effective for us to carry a much wider variety of products targeting all kinds of niche customer demands.