All shipments are fully insured; damaged merchandise will be replaced promptly.
If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise, as examination by the carrier's inspectors may be necessary.
If your order is being shipped via Ground Shipping within the contiguous United States (Alaska and Hawaii are exempt) and the merchandise total is more than $150.00, PetEdge will pay ALL of the shipping and handling charges!
Please note that this offer excludes the following items:
To Track your orders, log into the PetEdge website and click on the My Account link located in the upper right hand corner of every page. Your Account page has a link to all of your transactions and their delivery status. If you have any questions regarding tracking, please call or email PetEdge with your order number. Call PetEdge at 800-Pet-Edge or contact PetEdge via email at [email protected]
No. Only one promo code may be used per order.
PetEdge accepts Visa, MasterCard, Discover, and American Express.
SAME-DAY SHIPPING: Orders placed by 2:00 PM Eastern Standard Time qualify for same-day shipping.
SMALL ORDER PROCESSING FEE: In order to maintain the low, wholesale prices, there is an additional $6.99 processing fee for domestic orders under $60. In the event that an order is being shipped to multiple addresses, each "ship to" address with a merchandise total under $60 will be charged the additional $6.99 processing fee.
Items that are out of stock can be backordered, however each individual LINE item must total a minimum of $15 to order. Backorder dates are estimates and can change depending on stock availability. Backorders will not be made on International orders. Backorders will not be held on COD, APO/FPO boxes and orders outside the contiguous US.
Orders cannot be changed once they have been submitted. PetEdge will process orders very quickly, and once an order begins the fulfillment process they are unable to modify it.
PetEdge will apologize for any inconvenience, and they hope that in the majority of cases our faster processing times work to your advantage.
If you ordered an incorrect item or changed your mind, you may return the product(s) within 30 days from the date of shipment. Please do not resubmit your order online as this will create a duplicate shipment.
Should you have further questions, you may contact one of the Customer Service Representatives at 1-800-Pet-Edge for assistance. Or contact PetEdge via email at [email protected]
Customer Service Center Hours (EST):
Sales: Open 24 hours a day, 7 days a week
Call: 1-800-PetEdge (800-738-3343)
Email: [email protected]