Peter Alexander New Zealand Coupons & Promo Codes

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Peter Alexander New Zealand FAQ

How to Change Your Email Preferences?

Go to My Account and select Subscriptions to opt in or out of receiving emails from Peter Alexander. Remember exclusive online offers and the release of new collections are communicated this way - you don't want to miss out!

Is It Safe to Shop At Peter Alexander Online?

The Peter Alexander Online Store uses the Global Sign security encryption method to ensure that your purchases are 100% secure.

What Happens After I Place My Peter Alexander Order?

Peter Alexander will keep you up to date on the progress of your order, as they know how keen you are to jump into bed in your new P.A pyjamas. You will be sent a confirmation email, which includes details of your order. Peter Alexander may get in touch with you to confirm the details of your order. Once Peter Alexander despatch your order Peter Alexander will send you a despatch email confirming details of your tracking.

Can I Change Or Cancel My Order After I Click 'Place Order'?

Unfortunately, orders are unable to be changed or cancelled once you click 'place order'. If you are unhappy with your purchase once you receive it, you can return or exchange it via online store or your nearest Peter Alexander store.

How to Return an Item to Peter Alexander New Zealand?

Provided the conditions in refund & exchange policy have been met, refunds will be processed using the original form of payment. 

Purchases Made In Peter Alexander Stores 

Purchases made in a Peter Alexander New Zealand retail store can be returned in a Peter Alexander New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items. 

Purchases Made Online 

You can return an item purchased online: 

  1. In any Peter Alexander retail store in New Zealand; or 
  2. By posting it to Online Store Returns/Exchange address.
Peter Alexander Online
Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2161
  • Make sure your order number, name, address, email, phone number and instructions are included and any comments. 
  • All returns remain the responsibility of the purchaser until received by Peter Alexander.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

What is the Return Policy Of Peter Alexander?

In addition to your Statutory Rights, should you change your mind Peter Alexander will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 30 days of purchase. 
  2. Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.

No exchange or refund is available on any product that has been personalised, unless the product is faulty.

How to Track Peter Alexander Order?

Once your order has been despatched, you will receive an email containing your tracking number.

Is There Some Christmas Delivery Details?

To ensure you receive your order before Christmas, please refer to the cut-off dates by region below.

  • South Island – Friday 13th December 2.00pm NZDT 
  • North Island– Saturday 15th December 11.59pm NZDT
  • Auckland Local, North Island City, South Island City – Monday 17th December 2.00pm NZDT