Go to My Account and select Subscriptions to opt in or out of receiving emails from Peter Alexander. Remember exclusive online offers and the release of new collections are communicated this way - you don't want to miss out!
The Peter Alexander Online Store uses the Global Sign security encryption method to ensure that your purchases are 100% secure.
Peter Alexander will keep you up to date on the progress of your order, as they know how keen you are to jump into bed in your new P.A pyjamas. You will be sent a confirmation email, which includes details of your order. Peter Alexander may get in touch with you to confirm the details of your order. Once Peter Alexander despatch your order Peter Alexander will send you a despatch email confirming details of your tracking.
Unfortunately, orders are unable to be changed or cancelled once you click 'place order'. If you are unhappy with your purchase once you receive it, you can return or exchange it via online store or your nearest Peter Alexander store.
Provided the conditions in refund & exchange policy have been met, refunds will be processed using the original form of payment.
Purchases Made In Peter Alexander Stores
Purchases made in a Peter Alexander New Zealand retail store can be returned in a Peter Alexander New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
You can return an item purchased online:
Peter Alexander Online
Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
New Zealand 2161
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
In addition to your Statutory Rights, should you change your mind Peter Alexander will happily exchange or refund providing the following conditions have been met:
No exchange or refund is available on any product that has been personalised, unless the product is faulty.
Once your order has been despatched, you will receive an email containing your tracking number.
To ensure you receive your order before Christmas, please refer to the cut-off dates by region below.