If you are not 100% satisfied with your purchase, Playmobil CA will replace the item or refund the purchase amount. If you need to exchange or return any product, please repackage the product securely and return prepaid, via traceable mail to ensure delivery of the product. Enclose a copy of the original invoice and give a reason for the return or exchange. Returns/exchanges are to be made within 30 days of receipt and once received we will issue a credit to your credit card account.
When you have placed an order at PLAYMOBIL® Online Shop, you will receive an order confirmation by e-mail. You can view the status of your order at any time in your customer account. Just click on “Orders” and choose the order of which you would like to receive more information. If you have other questions about your order, please call them at (905) 696-7529 (Local) or 1 800 263 4734 (Long Distance), or e-mail them at [email protected]
The PLAYMOBIL® Online Shop is only available to customers paying by credit card. They accept:
When you have selected a product you wish to order, simply click “Add to Cart”on the product page and the product will be added to your Shopping Cart. Follow this step until you have added all products you would like to buy to your cart. Once you have reviewed the contents of your shopping cart and have agreed to the PLAYMOBIL® Online Shop’s Terms and Conditions, you may purchase the items by clicking the "Checkout" button.
During the next steps, you will be asked to select a delivery address and delivery method. After that, you can enter your billing address and payment method or redeem a gift certificate.. Then, you will be given the opportunity to review your order before submitting it. If you would like to change or correct something, you can go back to the previous before and makes changes.
By clicking the “Submit Order” button, you confirm that you want to purchase the products listed in your order.
Once you have found an item that you would like to purchase, simply click “Add to Cart” on the product page and the item will be added to your order.
The number of products and their combined price will be displayed beside the shopping cart symbol at the top of the page. Move your mouse over the shopping cart symbol to see additional information about the selected products.
Enter the word or product number you wish to find. As you type, a drop-down menu will appear with several suggestions and the number of possible results for this search word/phrase.
All PLAYMOBIL® products containing your search word will be displayed in the results list.
Search for: Knights
King's Large Castle
Filtering Your Search Results
If you wish to narrow down your search results, using the filter function will allow you to sort the products by price, type, age, etc.