For items purchased directly from PLAYMOBIL USA, Inc. online, by phone or by mail:
All returns must be authorized by PLAYMOBIL USA, Inc, and include a Return Authorization label affixed to the outer carton/box. Please call 1-800-351-8697 or 609-395-5566 for a Return Authorization label.
Unopened sets may be returned up to 30 days from date of purchase accompanied by a copy of the packing slip, and all returns must be received within 30 days of the Return Authorization date.
Unopened sets may be returned for a full refund of the original purchase price in the original form of payment, or exchanged with a merchandise credit. All merchandise credits must be used within 60 days of the return. After 60 days, unused merchandise credits will be refunded in the original form of payment to the original purchaser.
All items must be returned intact with sealed original packaging.
If the original box or bag is open, there will be a 20% restocking fee.
Shipping and handling fees are non-refundable.
Returns of discontinued and final sale items will not be accepted.
PLAYMOBIL USA, Inc. does not accept returns of any items unless the items were purchased directly from PLAYMOBIL USA, Inc.
Unauthorized returns will not be accepted.
PLAYMOBIL USA, Inc. is not responsible for lost or missing unauthorized return packages.
When you have selected a product you wish to order, simply click “Add to Cart”on the product page and the product will be added to your Shopping Cart. Follow this step until you have added all products you would like to buy to your cart. Once you have reviewed the contents of your shopping cart and have agreed to the PLAYMOBIL® Online Shop’s Terms and Conditions, you may purchase the items by clicking the "Checkout" button.
During the next steps, you will be asked to select a delivery address and delivery method. After that, you can enter your billing address and payment method or redeem a gift certificate.. Then, you will be given the opportunity to review your order before submitting it. If you would like to change or correct something, you can go back to the previous before and makes changes.
By clicking the “Submit Order” button, you confirm that you want to purchase the products listed in your order.