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ProFlowers FAQ

How Will I Know That My Order Was Placed?

Once you place your order, you'll receive an email confirmation containing your order number within a few hours. We'll also let you know when your gift ships and when it's delivered.

Can I Modify My Order After I Place It?

ProFlowers does not allow orders to be changed or cancelled within 48 hours of the requested delivery date, or within the seven days prior to Thanksgiving, Christmas, Valentine's Day or Mother's Day, due to extremely high order volume during these times.

What If I'm Not Satisfied?

ProFlowers guarantees your money back if your flowers, plants or any other preserved items do not last at least seven days. Potted plants have an extended guarantee of 14 days.

If for any reason you are not satisfied with the freshness of your flowers, please call or email and ProFlowers will gladly replace them or refund your money.

How Will My Flowers Be Delivered?

In order to guarantee at least seven days of freshness, flowers are shipped from the field, directly to your recipient's door. Blooms are also wrapped and shipped in a specially designed box to ensure long-lasting freshness.

The box will also contain flower food, care tips and your personal message. If requested at checkout, a vase and other accessories will be delivered in the box as well.

Please note: You may notice that blooms are delivered in bud form, causing them to look different than their photos. Give it time—flowers will blossom into the flourishing bouquet you expected, allowing your recipient to enjoy them all that much more.

How Do I Change My Email Address Or Password?

Go to Your Account under Your Profile, click on Change E-Mail Address or Change Password. You can also click on Forgot your Password? in the login screen.