Promo Codes cannot be used to pay (full or partial) for your flight booking. Entering a Promo Code can allow passengers to have access to a special fare which he/she is eligible for, but not for offsetting any payment.
The payment options available for changing a booking and purchasing a booking are the same and may vary per country.
No. You can still enjoy the usual regular competitive fares on qatarairways.com.
If you have received a Promo Code from Qatar Airways, you will need to enter it when you make a flight search on qatarairways.com. It is not possible to apply a Promo Code at a later stage during the booking process and it must be entered before submitting your search.
Promo Code fares are subject to availability and applicable terms & conditions that can be reviewed at the time of booking.
If you want to be kept informed about latest offers, subscribe to e-newsletter at www.qatarairways.com/global/en/newsletter-subscribe.page.
No. All tickets issued by Qatar Airways will be in the form of an electronic ticket (e-ticket). Qatar Airways' website is just one possible way of purchasing an e-ticket. E-tickets will also be issued for bookings made at qatarairways.com, Qatar Airways offices, contact centres and travel agents.
Yes, you can select or change your special meal request and seat assignment up to 24 hours before departure using the Manage a booking tab on qatarairways.com. However, this is dependent on availability and will only be confirmed upon check-in.
You can book and pay for the ticket through online booking engine at qatarairways.com.
Please make sure you enter the cardholder's information (name, email address, etc.) correctly. Note that Qatar Airways may contact the cardholder to submit additional information online to confirm the payment, and the cardholder may be required to present the credit card during check-in.
The percentage fee is calculated based on the all-inclusive fare i.e. the sum of the fare, taxes and any surcharges.
When purchasing tickets online through qatarairways.com or through your local Qatar Airways office or travel agent, the fee will apply for routes departing from Australia, and New Zealand.
A service fee will be added to bookings paid with a credit card for flights out of certain countries. The service fee will not be applied to additional fares or fees collected when you make changes to your booking. The service fee will also not apply to redemption bookings.
For tickets purchased using your Qmiles and cash, the service fee will only be applied to the portion paid for by a credit card.
The lounge access receipt is valid for one year from the date of issue.
Yes. This can be done at a local Qatar Airways sales office, airport office, or by calling contact centre.
If you cannot see the option to change your booking in Manage a Booking, unfortunately your reservation cannot be changed online. Please contact the nearest Qatar Airways office to change your booking.
Log in to 'Manage a Booking' on qatarairways.com. If your booking is eligible for changes you will see the ‘Change flight’ button under ‘Flight summary’.
Yes. Confirmed bookings are eligible for changes unless otherwise stated in the fare terms and conditions.
Once you finalise your booking, a change penalty fees may apply depending on the original fare rules. In addition to the change penalty fees, the applicable fare difference will be charged if and when the originally purchased fare is not available for the new flights.
Bookings can be changed or cancelled if fare restrictions permit.
To change your booking online, go to the 'My Trips' tab on qatarairways.com. If your ticket can be changed online, the 'Modify flights' button will be displayed. After clicking this button, you will be able to select new flights, and pay any change in fees online immediately. If your ticket cannot be changed online, Qatar Airways will suggest you contact the nearest Qatar Airways office.
To cancel your booking, please log on to 'My Trips' and click on 'cancel flight' or visit https://www.qatarairways.com/en/refund-request.html.
Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:
For tickets booked on qatarairways.com, they can:
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.