Raw Denim accepts all major debit and credit cards. Raw Denim also accepts payments through Paypal.
Raw Denim does not accept cash or cheques.
Raw Denim does not store customer credit card details
Only one promotional offer can be used per order. The discount codes cannot be applied to any items which have a sale price, are in clearance, nor any items in accessories.
Discount codes must be entered on the cart page. Refunds will not be issued for discount codes after an order has been placed. If your discount code is not working please email [email protected] with your issue.
If you decide to exchange an item, please ensure that you follow our returns procedure by sending the item back with the filled out form.
Please confirm the item colour and size that you require. Raw Denim is only able to exchange an item for the same item in a different colour/size for the same value. If items for exchange are not available in stock, Raw Denim will issue a refund.
The new order can only be sent out to the same original verified address.
Please note that Raw Denim advises that ALL returned goods should be sent by recorded delivery and the relevant insurance cover undertaken to cover yourselves against non-delivery by your chosen courier.
Please do not mark the boxed item packaging.
You can return any item within 14 days of receipt for a refund of the item purchased or to exchange it for a different size or color.
In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.
The goods are your responsibility until they reach the Warehouse. Please ensure you package your return to prevent any damage to the items or boxes and please keep proof of the postage. Raw Denim is not responsible for any items that are returned to them in error and if the parcel is lost on the way to them, Raw Denim cannot be held accountable.
Raw Indigo Ltd.
Opus 2 Unit A
Standard delivery time is 2-3 working days. Orders made before 8 am Monday to Friday are generally despatched the very same day subject to cleared payment through PayPal.
During exceptionally busy periods your order will be posted within 1 to 2 business days after confirmation and cleared payment. Orders are not processed on weekends and Bank Holidays.
If you still haven't received your item after the specified delivery time, please allow 10 working days for delivery (15 days for international delivery), before contacting us to further investigate your item location.
Raw Denim now offer worldwide delivery.