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RaynaTours FAQ

Does RaynaTours Offer Customer Support Assistance In Case I Have Any Doubts Related to My Booking?

Yes RaynaTours has a team of highly dedicated staff that will be available 24/7 for your support. RaynaTours has different means of support like Email, Telecalling, Whatsapp. You can use any means of these services whichever may be convenient to you at the time.The Contacts for the Customer support is been set on the center of Website on the right hand corner with their symbols for your selection.

Can I Display the E Voucher At the Time Of My Tour?

Yes you can display the E Voucher at the time of your Tour but in a few cases like Tickets or such the concerned organisations may ask you to produce a Hardcopy of the Ticket some may even ask you for Photo identification proof so RaynaTours highly recommend you to discuss it with Sales Representatives in case of any doubts.

Can I Use My Credit Card to Make the Payment?

Yes you can use your Credit Card to make the Payment Online. 

Just for your information that Payment Gateway accepts both Debit & Credit cards for the Payments.

Is It Possible If By Any Chance I Want to Change My Travel Date After Making the Booking Online?

Yes it is offcourse possible to change the Travel date prior your Booking doesn't stand against Cancellation Policy. All you need to do is you need to Mail your travel date change request on bookings@raynatours.com. Sales Representative will immediately provide you a Confirmation on it.

Is My Payment Secure On RaynaTours Website?

Your Payment information is encrypted in such a way that it remains highly secured through Payment Gateway.

When Will I Receive a Voucher After Making an Online Payment?

You will receive a Voucher immediately on your Mail once you make the Payment Online.

Do I Need to All the Time Check Out Once I Add a Tour to the Cart?

No there is no need to Check out all the time. Once you select the Add to Cart option on the Tour for Booking a particular tour that Tour gets added on to your Cart after which you can scroll down to select some other Tour & hit the Add to Cart option for any other Tour you want to Book.The same process continues for how many ever Tours you want to Book with RaynaTours.

How Do I Know Whether the Tour Selected By Me is Available for the Particular Day I Want to Make the Booking?

When you are on the Tour Page wherein you are able to view the list of Tours kindly check the Tour your willing to Book there might be a select icon just below the Price displayed. All you need to do is you need to click the Select icon after which you see a drop down appearing with a few options below wherein on the left hand corner appears with an name that states Tour Option. Just below it you find the option which will clearly display the status of your Tour for the particular day as available in a green coloured box.