Reebonz Coupons & Promo Codes

Reebonz FAQ

How Will My Items Be Packed?

Reebonz orders will be carefully packed in our exclusive packaging with standards that match or exceed luxury retail stores. 

Designer bags will be delivered in our signature black Reebonz boxes.

Shoes, accessories, small leather goods and apparels may be delivered in either the item's original packaging (if available) or in signature black Reebonz box.

Boutique orders will be delivered accordingly to the Boutique's packaging which is then, wrapped in black polymailer bag.

How Do I Know If My Order Has Been Received?

You will receive a confirmation email from Reebonz with the details of your order. This email also indicates that your order has been received in our system and processed before it is being prepared and shipped to you.

How Do I Use a Coupon At

Simply enter the coupon code into the 'Coupon' box upon checkout. Please check the terms and conditions and expiry date of the coupon first, before entering the code.

What is a Coupon?

A coupon is a written code that offers a specific discount or promotion to offset your purchases. The coupon is restricted to its terms and conditions and an expiry date.

How Do I Pay With Another Credit / Debit Card Instead Of My Saved Card?

To make payment with a different credit/debit card, simply deselect ‘Enable Express Checkout’ at the checkout page and continue payment as per normal by entering the details of the other credit/debit card upon checkout.

Which Credit / Debit Cards Do You Accept for Express Checkout?

Reebonz currently accepts Visa, MasterCard, and American Express for selected payment modes.

Do I Need to Enter My Credit / Debit Card Details On My Next Purchase?

For subsequent express checkout payments, you do not have to enter any credit/debit card information. The system will use the registered credit/debit card details in your account to complete the payment. 

The login prompt is a security measure to protect your saved card from any unauthorised transactions.

What is an Express Checkout?

An express checkout makes shopping easier by allowing you to save your credit/debit card details onto your account and using it for your purchases.

Do I Need to Sign for My Order?

All purchases are insured against theft and accidental damage whilst in transit from Reebonz to your shipping address, thus requiring a signature upon receipt. 

Reebonz is unable to redirect orders once items have been dispatched, so please ensure there is someone who can receive your order at the specified shipping address.

How Does the Shipping Fee Apply?

All item(s) cost will be added up to give a Subtotal. Coupons will be applied at this stage, and this will reflect your total purchase cost 

Based on your total purchase cost, respective shipping fee will be added on.

Prior to your checkout, store credits will then be applicable at this stage. The final cost reflected will be your final payment.

Which Credit/debit Cards Does Reebonz Accept for Payment Via Paypal?

Reebonz currently accepts Visa, MasterCard and American Express for selected countries. 

Do I Need a Paypal Account In Order to Purchase Items?

No, you can opt to pay by credit/debit cards without having a PayPal account. 

When you are redirected to the PayPal payment page, you will be presented with two options:

  1. Pay using credit card
  2. Log in to PayPal account.

What Payment Methods Does Reebonz Accept?

Reebonz currently accepts all major credit/debit cards. Instalment payment plans and bank transfers are also available for selected banks. Alternatively, members can opt to pay via PayPal (only available at selected countries). 

All payment methods mentioned are subjected to each country's participating banks.

  • For Hong Kong and Macau orders, do note that credit/debit card payments are processed through an overseas gateway and from time to time, your card-issuing bank or payment provider may charge an additional fee for transacting with us.
  • For the United States and Canada orders, your credit/debit cards used on may be subjected to a Foreign Transaction Fee by your issuing bank.

For all additional transactional fees, you are advised to check with the card-issuing bank for more information. Reebonz will not reimburse customers for any fees imposed by your card-issuing bank.

An Item That I Want is Sold Out. Will It Be Available Again?

Reebonz constantly source for more designer brands and the latest styles for members. Unfortunately, Reebonz cannot guarantee that Reebonz will restock items that have been sold out. So, do not hesitate and purchase what you covet!

What Can I Expect When Shopping On Reebonz?

Reebonz is an online luxury specialist retailer, hosting specially curated sale events that usually last between one to five days. Members can narrow their search with enhanced filters to shop by category, designer, colour, price range and more from product-specific catalogues that list the full range of items currently on sale. 

Members can also shop through a myriad of one-of-a-kind luxury products from an extensive curation of the world's finest merchants of new and pre-owned luxury via Reebonz Boutiques. This platform features a global community of independent multi-brand boutiques, pre-owned luxury merchants and vintage dealers, making even the rarest luxury item easily accessible to our members across Asia Pacific.