Only product purchased through the Rocket Dog website can be returned. If purchased elsewhere, please refer to the sellers terms and conditions.
Refunds will normally take 7-10 days from receipt of returned goods.
Of course. A collect+ returns label is included in the parcel. Non UK customers in zones 1-5 are responsible for their own return shipping costs.
If you are out at time of delivery your order may be left with a neighbour, hidden in a safe place or taken back to the corresponding depot. A card will be left through your door to advise.
All orders delivered to the UK and Ireland require a signature upon delivery. Please ensure you choose a delivery address where someone will be present to sign for the delivery.
Delivery between 08:00 - 18:00.
Yes. A tracking number will be emailed to you upon dispatch of goods.
Unfortunately all of Rocket Dog 's products use adhesive that contains some small percentage of animal by-products.
Rocket Dog has limited numbers of some styles and so when the product is out of stock it will no longer be in your basket for purchase. I haven't received an order confirmation email An automated email would have been sent to the email address that was submitted. If a confirmation email is not received within 24 hours of the order being placed please contact Customer Services.
Sometimes Rocket Dog has to occasionally empty abandoned baskets and return the items to stock.
All Rocket Dog styles range from sizes UK 3 to UK 8. If you cannot select the particular size that you are looking for in a style, it may have sold out. Please contact customer services and they will check if more will be available soon.
Rocket Dog will occasionally issue online discount codes via their email newsletter, social media or other affiliated outlets. These can be used on the website by entering the code in the promotional code box on your basket before pressing the 'Proceed to Checkout' button.
The Card Verification Value is the last three digits on the signature strip on the reverse of the card.
You can use Visa or Mastercard Credit Cards, Visa Debit cards, Paypal or Apple Pay. Rocket Dog does not accept cheques.
You can email [email protected] or call 0333 400 0460.