Rocket Dog Coupons & Promo Codes
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FeaturedCoupon
Rocket Dog Sale - 35% Off All Full Price Flip Flops and Sandals
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Sale
Free UK Delivery Over £40 + Free Returns
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Sale
Sign Up & Get 15% Off 1st Order ( Full Price Only)
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Payless ShoeSource Rocket Dog FAQ
I Bought a Rocket Dog Product From Another Retailer, Can I Return It?
Only product purchased through the Rocket Dog website can be returned. If purchased elsewhere, please refer to the sellers terms and conditions.
Where is My Refund?
Refunds will normally take 7-10 days from receipt of returned goods.
Can I Return My Purchase?
Of course. A collect+ returns label is included in the parcel. Non UK customers in zones 1-5 are responsible for their own return shipping costs.
What Happens If I Am Not In When My Order is Delivered?
If you are out at time of delivery your order may be left with a neighbour, hidden in a safe place or taken back to the corresponding depot. A card will be left through your door to advise.
Do I Need to Sign for My Delivery At Rocket Dog?
All orders delivered to the UK and Ireland require a signature upon delivery. Please ensure you choose a delivery address where someone will be present to sign for the delivery.
What Time to UK Mail Deliver?
Delivery between 08:00 - 18:00.
Can I Track My Order At Rocket Dog?
Yes. A tracking number will be emailed to you upon dispatch of goods.
Are Rocket Dog's Products Vegan?
Unfortunately all of Rocket Dog 's products use adhesive that contains some small percentage of animal by-products.
Why Have Some Products Disappeared From My Basket?
Rocket Dog has limited numbers of some styles and so when the product is out of stock it will no longer be in your basket for purchase. I haven't received an order confirmation email An automated email would have been sent to the email address that was submitted. If a confirmation email is not received within 24 hours of the order being placed please contact Customer Services.
Why is My Basket Empty?
Sometimes Rocket Dog has to occasionally empty abandoned baskets and return the items to stock.
Why is My Size Not Available?
All Rocket Dog styles range from sizes UK 3 to UK 8. If you cannot select the particular size that you are looking for in a style, it may have sold out. Please contact customer services and they will check if more will be available soon.
Can I Use Discount Codes Online?
Rocket Dog will occasionally issue online discount codes via their email newsletter, social media or other affiliated outlets. These can be used on the website by entering the code in the promotional code box on your basket before pressing the 'Proceed to Checkout' button.
Where Do I Find My Payment Card Verification Value (CVV)?
The Card Verification Value is the last three digits on the signature strip on the reverse of the card.
How Can I Pay At Rocket Dog?
You can use Visa or Mastercard Credit Cards, Visa Debit cards, Paypal or Apple Pay. Rocket Dog does not accept cheques.
How Can I Contact Customer Services?
You can email support@rocketdog.co.uk or call 0333 400 0460.