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Rooms To Go FAQ

Does the Color Of the Physical Merchandise Differ From What is On the Site?

Because settings on individual monitors vary, it is often hard for Rooms To Go to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have questions about a particular color of an item, you may wish to email or callthe Internet Sales Support Staff at 1-888-709-5380 Option #1 or via email [email protected]

When Will I Be Billed for My Furniture If I Financed My Purchase?

Rooms To Go policy is to collect the amount equal to delivery and sales tax as a down payment on all financed orders. 

Customers will begin to receive statements from the finance company within 60 days following the date of delivery. You will not be billed or receive a statement prior to accepting the furniture into your home.

What Forms Of Payment Does Rooms to Go Accept?

Rooms To Go accepts VISA, Master Card, American Express, Discover, and both our Rooms To Go and Rooms To Go Kids cards as forms of payment. Rooms To Go also accepts Rooms To Go Gift Cards.

Can I Get a Sample Of the Fabric Or Leather I Am Interested In?

Fabric and leather swatches are available for many styles, so that you may experience the color and texture of the furniture before you make a purchase. When you find a style that you like, simply click on the Order a swatch" option (one will appear if a swatch is available) on the package page. Fill in the requested information and your swatch order will be sent to our Internet Sales Support Staff to be processed. You should receive your swatch order within 3-5 business days. Not all fabric and leather is available in swatch form at this time, but RoomsToGo will continue to add samples periodically.

Can I Pick Up My Furniture?

If you purchase in one of their showrooms, customer pick up at one of our central Distribution Centers is available depending on where you make your purchase. In some markets, pick up may also be available at various showroom locations. Pick up locations and hours vary according to your place of purchase. Please ask a salesperson for details in your local market. Orders placed online cannot be picked up.

Will My Furniture Need Assembly?

Most of the furniture RoomsToGo offer for delivery is fully assembled and will be set up for you. Some furniture (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), however, may require some assembly on your part. These items usually say "partial assembly required" on the product information page and will not be assembled by the driver.

What If My Merchandise is Delivered Damaged?

If there is a problem with your furniture during delivery, you can contact one of the Customer Service Representatives. They are available to take your call Monday-Friday 8:00am-8:00pm, and Saturday 8:00am-4:30pm EST. Please remember to report all problems immediately so that they can correct the problem in a timely manner. 

If you have purchased Online please call 1-888-709-5380 Option #1. 

If you have purchased in Store please call 1-800-766-6786.

What are My Shipping Options At Rooms to Go?

Delivery is available, at an additional charge, for a majority of our furniture. For smaller items like decorative accents, Rooms To Go offers UPS Standard Ground Shipping.

Can I Track My Order At Rooms to Go?

Yes. You will need to have your order number ready when you call the Customer Care Center.

How Do I Return My Online Order?

RETURN POLICY. Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. To initiate a return, please contact Internet Sales Support at 1-888-709-5380, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer's expense. Once the merchandise has been returned to RoomsToGo, refunds may take up to 10 business days to process.

How Do I Cancel My Online Order?

CANCELLATION POLICY. Online sales may only be cancelled up until Merchandise is loaded on the truck for delivery, generally three days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process.

Where Do I Go to Get Parts?

Missing Parts: If you are missing parts from delivery, please contact the customer care center at 1-800-766-6786. An agent will need to confirm your request to be sure the correct part is ordered. For best results, please have your order number available when calling. 

Replacement Parts: If you are seeking to purchase replacement parts not covered under our service warranty, please contact the customer care center at 1-800-766-6786 so that they may check the availability and cost of the parts you seek to order. This may include drawer handles, cushion casings, and cushion cores or other attached parts. 

Note: Parts available at the distribution center may take 3-5 days for delivery by ground mail. All other Items may take 3-5 weeks for delivery and are shipped directly from the manufacturer to your home delivery address.