RoseGal's handling time is 3-5 days. This means that your item(s) will generally be sent out in 3 business days.
If the items are detained by Customs, the buyer is responsible for clearance of the items.
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. rosegal do not add taxes, VAT, duty, or any other hidden charges.
When your items have been dispatched, RoseGal will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and RoseGal will update the tracking information on your account.
The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.
The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, RoseGal's advice is to choose which option best meets your individual needs, based on price and shipping time.
RoseGal ships worldwide. The exact shipping rate varies based on the item weight and the destination country. RoseGal will always suggest the most appropriate shipping weight for customers to help to save money. RoseGal's goal is always fast and secure delivery of items to customers.
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, RoseGal will work on the issue until there is a positive solution.
Once you have placed an order, the shipping method should not be altered. However, you can still contact Customer Service Department at support.rosegal.com. Please do this as soon as possible during the order processing stage. It may be possible for RoseGal to update the shipping method if you cover any difference incurred in the shipping cost.
RoseGal accepts credit card, PayPal, etc, as the payment methods.
Yes. Once RoseGal have received an order and payment has been cleared, the invoice will be sent to you via email.
Once your payment has been received, RoseGal will send you a notification email to inform you about the order. You can also visit rosegal.com and log into your customer account to check the order status at any time. If rosegal has received payment, the order status will show "Processing".
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact Customer Service
Department at support.rosegal.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, RoseGal will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at rosegal.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). rosegal cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.
Please sign into your rosegal account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.
Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, RoseGal would be happy to provide you with a quote. Please contact Sales Department on [email protected] provide the following information:
Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.