Sam Ash Coupons & Promo Codes

  • Sale

    Fender Stratocaster Super Sale! Low Prices, Free Shipping.

  • Sale

    Free Shipping On All Orders Over $9.99 At Sam Ash Direct

  • Sale

    Sign Up and Get a $20 Coupon Towards Your Purchase

  • Sale

    Save Up to 77% On Select Musical Instruments and Accesories

  • Coupon

    Save an Extra 15% On Microphone and Instrument Cables

Sam Ash FAQ

How Long Will It Take to Ship Out My Order?

Most in-stock orders ship out within 24-48 hours. New Sam Ash cardholders require some additional time for verification on their first order. Backordered items will take additional time before they ship. Call Customer Service Center at 1-800-472-6274 for questions about backordered items..

Can I Have My Order Shipped to a Different Address Other Than My Billing Address?

If your shipping address is not the same as your billing address, you can help speed up your order by calling your credit card company to register your shipping address. Otherwise, for your own protection, Sam Ash may need to delay your order while they confirm the validity of your shipping address.

Can Sam Ash Ship to My PO Box, APO or FPO Address?

No, all Internet orders must be shipped to a physical address.

What About Shipments to Alaska, Hawaii, Puerto Rico, Guam Or the U.S. Virgin Islands?

Customers intending to have their domestic order shipped anywhere other than the 48 continental states will need to call 1-800-472-6274 before placing their order. Freight forwarding (usually from Miami) must be arranged for shipments to Guam or the U.S. Virgin Islands.

Does Sam Ash Ship Internationally?

Sam Ash does ship certain products to certain countries, but are bound by dealer agreements not to disclose them on the web. Call 1-800-472-6274 for more information.

I Need to Cancel My Order. What Should I Do?

Call 1-800-472-6274 between 8AM and 11PM EST, and a customer service representative will research your order. Again, Sam Ash will ship orders as soon as possible, so they are not always able to stop an order once it has been placed.

Can I Add Or Delete Items Once I Have Placed an Order?

If an item was added or needs to be removed from an order, please call 1-800-472-6274 between 9AM and 11PM EST. A representative will attempt to accommodate you, but bear in mind that orders are processed very rapidly and are not always able to be changed before shipping.

Why Do I Have Two Confirmation Numbers for My Online Order?

If you receive two confirmation numbers, you may have submitted two orders. You should call 1-800-472-6274 between 8AM and 11PM EST, and verify this with a customer service representative.

How Can I Check the Status Of My Sam Ash Order?

Just call 1-800-472-6274 to check on your order by phone between 9AM and 11PM EST, seven days a week.

How Can I Check Stock On an Item?

You'll find accurate inventory information right on our website! If an item is out of stock or available in limited quantities, it will be indicated on the item detail page. You can also call 1-800-472-6274 and speak to a representative who will be glad to check stock for you.