Saucony's goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. You may always return the item once you receive it and return shipping is free.
If you used a credit card or debit card, the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the hold will drop off your account according to your credit card or bank policy. This generally happens within 2 - 10 business days. For more information, contact your credit card company or bank to find out when the hold will be released.
If you used PayPal, the charge you see is actually a pre-transaction notification. This notification will drop off your PayPal account within 30 days. Contact PayPal directly to find out exactly when the pending notification will drop off.
Saucony only accepts credit cards issued from U.S. banks with U.S. billing and shipping addresses.
Saucony currently accepts the following forms of payment:
It may take 7-10 business days for your return to reach the return center. Once it is received and inspected your refund will be processed and automatically applied to your original method of payment. Please note that depending on the credit card company, it make take additional time to post to your account.
The time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping speed you selected. All shipments take place in two stages: processing and transit.
There are several reasons why an order might be delayed. Typically, delays result from order-related data discrepancies. For instance, if the billing information you provide does not match what your bank has on file (including address and telephone number), your order may be delayed. Your order may also be delayed if the billing and shipping address are not the same.
Shoes are shipped separately from apparel and accessory items as they require special handling. Saucony offers free standard shipping on all orders. If you select expedited shipping, you will not be charged additional shipping fees on these items.