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Schutz Shoes FAQ

When Will I Receive My Refund From Schutz Shoes?

Once your return has been received and inspected, Schutz Shoes will send you an email confirming that your return has been processed and refund/store credit issued.  All refunds will be credited to the original form of payment.  Please note that refund processing times vary by financial institution and may take up to seven (7) business days to be reflected within your account.

What is the Schutz Return Policy?

For orders purchased through Schutz-Shoes.com, Schutz Shoes will gladly issue a refund for the value of full-priced merchandise or store credit for SALE items returned within fourteen (14) days of purchase.  Shipping charges are non-refundable.  Products must be returned in the condition they were received in their original box.

Schutz Shoes are happy to offer price adjustments on items purchased at the regular price within seven (7) days of purchase.  Schutz Shoes will refund the difference to your original form of payment.

To return a defective or incorrect item received, please contact [email protected] with clear images of the wrong or defective item and explanation.  Images should include views of the damage (if applicable), overall shoe, soles, and label located on the side of the SCHUTZ shoe box.

How Do I Return My Schutz Order?

To submit a return request, please complete the return form below by entering your order number sent to you in your email confirmations along with the email address originally used to place the order. 

Please allow one business day for all return requests to be reviewed.  Once your request has been updated, you will receive an email with your return request status.

Does Schutz Shoes Offer International Shipping?

  • SCHUTZ currently offers shipping to over 190 countries and territories around the world. You can choose your local country and currency by clicking the flag on the top right of site and selecting your options from the dropdown menus.
  • International shipping charges are calculated at checkout according to your location. You will have the option to prepay any duties and taxes for your order at checkout or be responsible for payment on delivery if you would prefer. SCHUTZ is not responsible for any duties and fees or any outside charges processed at international destinations including returned orders.
  • For further inquiries on your international order, feel free to contact customer service team at [email protected]

What is the Additional Information Of Schutz Shoes' Shipping?

  • Orders are processed Monday through Friday, excluding US holidays.
  • Orders placed after 3PM EST are processed and shipped the next business day.
  • Packages do not require signature upon delivery. Kindly make proper arrangements for packages to be received.
  • Schutz Shoes are currently unable to ship to PO Boxes, APO, or FPO addresses.
  • Schutz Shoes ship to most destinations around the world!

What is the Shipping Information Of Schutz Shoes?

For orders shipped within the US, excluding all US territories, Schutz Shoes currently offer the following shipping options. Orders placed prior to 3PM EST during business days (Monday - Friday, excluding holidays) will be processed and shipped the same day.

  • Complimentary FedEx Ground (standard orders) - orders are delivered one to seven (1-7) business days after being shipped.
  • FedEx 2-Day Express: CN¥‌150.00 - orders are delivered within two (2) business days of being shipped with the exclusion of some shipments to Alaska and Hawaii which may take three (3) business day.
  • FedEx Standard Overnight: CN¥‌190.00 - orders are delivered the next business day after being shipped.

How to Contact Schutz Shoes?