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Shopclues FAQ

How Much Time Does It Take to Replace an Order?

Shopclues initiates the replacement or refund within 2 working days of receiving the product at Shopclues' center.

How Will I Know That My Returned Product Has Reached Shopclues?

You will receive an email from Shopclues within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view the returned order details.

Do I Need to Pay the Courier Company to Send My Product Back?

No, you don't need to pay anything to the courier representative if Shopclues arrange the pickup of your product. In case your address is not serviceable by courier service providers, you need to self-ship the product to Shopclues (address will be emailed to you). Courier charges will be reimbursed by Shopclues in form of CluesBucks. The courier charges eligible for reimbursement are up to Rs.300. For availing reimbursement of courier charges, upload the courier receipt in ‘My Returns’ section or attach it in the confirmation email received after filing the return.

How to Claim Return/ Replacement for Products Under Seller / Manufacturer’s Warranty?

You can Claim for product’s warranty by calling or visiting the nearest Service Centre of the product's Brand For any issues, please contact Shopclues at Shopclues would take your queries forward to the respective seller 

*Some products are non-replaceable or non-returnable. Please check Terms & Conditions page before making a purchase.

Can I Track the Status Of Reverse Pickup?

You can track the return current status via login to 'My Account' > 'My Returns'. Click on particular return Id to check details.

How Do I Track the Status Of My Return Request?

Check the status of your Return at ‘My Accounts’-> ‘My Returns’ Section and click on particular return Id to view return details  

Every request received at ShopClues is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.

After receiving your Return Request, Shopclues will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.

What Do I Do If My Area Does Not Have a Reverse Pick Up Service?

If the reverse pickup service is not available at your address, hopclues will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.  

In case of Self-Shipment, ShopClues will reimburse your courier charges (upto Rs.300) in form of CluesBucks. Please take care of the following-

  • Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
  • Upload the courier receipt in My returns section or attach it on confirmation email received after return filing
  • Track your Return Shipment on the Courier Company's Website

Please Note - ShopClues shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.

When Does Shopclues Initiate Pickup for Returns?

Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup - 

  • Product should not be used/altered/ tampered
  • Keep original price tag & packing slip intact
  • Mention Order Number on the box
  • Do not seal the box
  • Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
  • Keep the Courier Company's receipt for tracking purposes

Please Note - ShopClues shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.

What is the Best Time to Place Return / Replacement Request?

Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery: 

  • Damaged Product
  • Empty Parcel
  • Missing Item

To file return request, refer to My Accounts, My Orders listing section and click on Return button on selected order once order is delivered to you.

Which Categories are Not Eligible for Returns/ Replacement?

Categories that not eligible for Returns/ Replacement are: 

  • Healthcare Products
  • Customized Products
  • Undergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc.
  • Perishables including Flowers, Edibles, etc.
  • E-learning & Music CDs/ DVDs.

Under What Conditions Returns/ Replacement Request Will Not Be Accepted?

Returns/ Replacement requests will not accepted under following cases – 

  • If Products are Altered/ Used
  • If Product is Returned without Original Packaging (price tags, labels & accessories)
  • If Serial Number is tampered
  • For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
  • For Damaged/Missing product that is reported after 2 days of the delivery
  • For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page

Under What Conditions Can I Return / Replace My Product?

Returns/Replacement are accepted under the following cases - 

  • Wrong Product – Wrong color/ size/ style
  • Wrong item ordered/ delivered
  • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
  • Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
  • Damaged Product – Physical damage/ Tampered product or packaging
  • Wrong Quantity – Missing Products/ Parts
  • No Invoice/Warranty Received – Available on Electronics only