No, Shoppers Stop offers FREE shipping on returns, which means that any items you wish to return are collected by courier at cost, and you do not bear any charges for the same.
You can change the shipping address before your order is billed and shipped by calling Customer Care on Toll Free No. 1-800-419-6648 (8:00 am to 10:00 pm) or by mailing Shoppers Stop at [email protected]
Yes, you can cancel the order fully or partially before it is shipped. However, additions to an order, or changes to the item ordered, are not possible.
No. However, in some cases where the order quantities are large, Shoppers Stop may verify in order to ensure your security, to confirm that you have indeed ordered for these items.
No you cannot redeem physical (paper) gift vouchers online.
Yes, an amount equal to your total order value will be deducted, as soon as you place the order. In the unlikely event that Shoppers Stop is unable to ship your full order, you shall receive a full refund for the amount of such undelivered items.
Sorry, as of now Shoppers Stop does not offer such facility.
COD payment is now applicable on orders worth Rs 999 & above. It is strictly a cash-only payment method; Gift Vouchers, Demand Drafts, Cheques or Store Credit notes cannot be used for COD orders. Currently, Shoppers Stop offers COD option only at select locations.
If the item is out of stock when you are trying to add it to your shopping bag, you will be informed immediately and the item won't get added to the shopping bag.
However, if the item goes out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You would then need to remove it from your bag before proceeding to check out.
If an item goes out of stock after you have placed your order and received an order-confirmation, then Shoppers Stop will put forward best attempt to fulfill the order by sourcing the selected item. In the event that Shoppers Stop is unable to source it for you, or if it is likely to take longer than 9 days to ship, Shoppers Stop will inform you about the delay and cancel the item, and reverse any charges made to your credit / debit card against that item.
No, currently Shoppers Stop does not accept payment through cheque/Demand Draft.
Yes (if your issuer bank permits online transactions).
Currently Shoppers Stop only accepts VISA & MASTERCARD, or Amercian Express Credit Cards and Debit Cards (if your issuing bank has enabled them for online transaction)