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Smiggle.com.au FAQ

How Do I Use Afterpay Online at Smiggle.com.au?

  • Add items to your shopping bag and checkout 
  • Select Afterpay as your payment method – you will be redirected to the Afterpay website
  • Register or login to your Afterpay account and confirm payment

What Payment Options Does Smiggle Accept?

Accepted Payment Methods Online Credit Cards

  • Visa
  • MasterCard
  • American Express
  • Diners

Is It Safe to Shop At Smiggle Online?

The Smiggle Online Store uses the Global Sign security encryption method to ensure that your purchases are 100% secure.

What Happens After I Place My Smiggle Order?

Smiggle will keep you up to date on the progress of your order. You will be sent a confirmation email, which includes details of your order. Smiggle may get in touch with you to confirm the details of your order. Once Smiggle despatch your order they will send you a despatch email confirming details of your tracking. 

Can I Change Or Cancel My Smiggle Order After I Click 'Place Order'?

Unfortunately, orders are unable to be changed or cancelled once you click ‘place order’. If you are unhappy with your purchase once you receive it, you can return or exchange it via the online store or your nearest Smiggle store.

How to Track My Smiggle Order?

Once your order has been despatched, you will receive an email containing your tracking number. Follow the link in the email and enter in the tracking number to track your delivery.

What is the Refund & Exchange Policy Of Smiggle?

In addition to your statutory rights, should you change your mind, Smiggle will happily provide an exchange or refund providing the following conditions are met: 

  1. The items with the original receipt are returned within 14 days of purchase and; 
  2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

Variation To Refund & Exchange Policy For Items Purchased With Afterpay

An item purchased online using Afterpay as tender can be (i) refunded by posting it to Online Store Returns/Exchange address or (ii) exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid. Smiggle is unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.