Snapfish Coupons & Promo Codes

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Snapfish FAQ

When My Order Ships?

Once your order has created, packaged and shipped you will get an email letting you know that your order is on its way. In addition, the shipping notification includes tracking information (if available in your country or for the shipping method you chose). 

What Should I Do If I Have Site Problem?

If you have trouble logging in, accessing product buiders or paying for your order, please use the troubleshooting tips below: 

  • Check that all details you have entered are correct. These may include email address and password, credit card details or billing and shipping address. 
  • If the problem persists, please clear your browser cache/cookies, temporary internet files and browsing history. 

How to Create a Photo Book?

Creating a photo book is easy and there are 2 ways to start one.  

  1. Start from the photo books page. Select the book type, size and design you want, and click MAKE THIS PHOTOBOOK. This takes you to where you can select photos from one or more albums (you need at least 22 photos for a single photo per page and covers, but you can select as many as you want). Click ADD SELECTED PHOTOS to include them in your book. 
  2. Start by selecting your photos first in your photo album pages. Once you've selected them, click "Make a Book" in the left menu. On the books page, click a book type, and choose the size and design you want. Then click MAKE THIS PHOTO BOOK This takes you to the book builder with the selected photos.

What Happens If I Used a Credit Or Promo Code for My Order and I Need to Cancel Or Change the Order?

Any credit, coupon or a promotion code used for a cancelled order can be reused.

How to Cancel an Order Of Snapfish?

Important: You cannot cancel an order if it has been longer than 60 minutes since you placed the order.

To cancel an order, follow these steps.  

  1. If you are still on the order receipt page, look at the botton left of the page under "Need to make changes", and click "Let us know". A timer shows next to the link, to let you know how much time you have left to cancel the order. 
  2. If you are not on the order receipt page, go to your home page and in the "Recent Orders" section at the top of the page, click "View order details" on the right of the order you want to cancel. Alternatively, you can open the order details page for the order from your ORDER HISTORY page.
  3. On the order details page, you will see the Cancel Order icon. Click it and on the subsequent screen, confirm that you wish to cancel your order. A confirmation will then appear on the order details page to inform you that your order has been successfully cancelled.

The "Cancel order" link appears on the right of the order details for only an hour after submitting an order.

Note: In AU and NZ, the authorization will remain in your card account until it expires naturally and can take between 7-30 days to see this item disappear from your pending transactions, depending on the card type. 

Are There Any Limitations On Images I Can Upload to Snapfish?

Yes. While Snapfish supports almost all JPG/JPEG and PNG images produced by modern cameras and smartphones, Snapfish don't support the following file types and sizes: 

  • Any image file type other than JPG/JPEG and PNG (we cannot upload GIF, BMP, TIFF, PSD, AI, PDF, WEBP, or any other image file types) 
  • Images larger than 150MB
  • Images larger than 100 megapixel (MP)
  • Video and audio files
  • In addition, not all JPG/JPEG files are supported. Currently, we only support 8-bit RGB and sRGB color space. This excludes certain JPG file types such as JPEG2000 (or JP2). If any of your images don't fit our standards, you'll be alerted.
  • PNG file uploads are converted to JPG in our system, and any alpha channel transparencies within them will not be preserved. Transparencies will appear white in your online version.

Why Don’t Photos Appear In the Order I Uploaded Them?

Snapfish uploads three images at once, so they can add them to your library faster. But you can change the display settings in your library to view photos by date uploaded or date taken. 

Rearrange icon for modifying the order of photos in an albumYou can also change the order of your photos within an album by clicking the REARRANGE icon under the album name and dragging and dropping photos to the desired position. Click DONE when ready and your photos will remain in this order.

What is the Difference Between Standard and Full Photo Resolution When Uploading?

When you choose standard resolution,Snapfish removes unnecessary stuff in the file to slightly compress the uploaded photo. This reduces the file size and helps us offer you unlimited photo storage. 

This helps Snapfish offer you unlimited photo storage, which they know you love.

Standard Resolution works for most products.

Full Resolution adds photos without applying compression, so it's better for larger posters, canvases, panels, and blankets.

Can I Upload In Any Browser?

Snapfish supports Internet Explorer 10, Safari 6, Firefox 12, Chrome 20 and up.